What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Business Analysts are a primary interface between the IT teams and our business partners. They are responsible for understanding current processes and identifying well-formed outcomes for future business systems and processes, which may include the entire enterprise. They gather and document business needs and requirements, evaluate options, assist with generating business cases and ensure the effective use of information systems in meeting the needs of the business.

Operating as a key member of the ClaimCenter team within the broader Claims Technology and Operations organization, this individual will play a central role in supporting ongoing platform enhancements through detailed requirement gathering, analysis, and solution design. This position will serve as a critical liaison between claims business stakeholders and technical delivery partners, ensuring that operational needs are clearly understood, accurately translated, and effectively implemented within ClaimCenter solutions.

Responsibilities:

Conducting stakeholder analysis.
Documenting business requirements (i.e., user stories), success criteria, and training documentation.
Creating business cases and feasibility studies.
Proposing business process improvements.
Facilitating communication between business stakeholders.
Documenting business scenarios while participating and facilitating User Acceptance Testing.
Low code / no code (minimal technical expertise) system configurations
Assisting with backlog refinement and management of non-technical items
Align with and support the respective Product Owner and delivery team regarding Agile best practices including: refining and prioritizing backlogs, creating user stories, conducting demos, and participating in PI planning sessions and other ceremonies.

Competencies:

2+ years of claims, operational support, project management and/or experience in IT delivery/implementation preferred
Strong working knowledge of claims and/or insurance related systems.
Knowledge of Guidewire ClaimCenter is preferable.
Proficient in Agile methodologies and practices
Excellent verbal and written communication skills
Ability to communicate technical information in a business-friendly manner
Ability to manage multiple and multi-faceted stakeholders
Solution-oriented, creative thinker
Strong strategic thinking, analytical, and problem-solving skills, with the ability to make sound decisions and drive results
Attention to detail and focus on accuracy
Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity
Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment

#LI-Hybrid

#DEIB

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose ‘Apply Now’to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No agencies please.

Business Analyst

Markel

Job Description

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