Business Analyst – Customer Journeys Altersvorsorgedepot
Fidelity International
Kronberg Office, Unknown
Full-Time
Competitive
HybridAssociate
Title Business Analyst – Customer Journeys Altersvorsorgedepot
Location Frankfurt am Main/Kronberg (hybrid)
Level Senior Manager
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Proposition team and feel like you’re part of something bigger.
About your team
The Proposition Management team is the driving force behind creating and evolving investment solutions and digital journeys for advisers and retail investors in Germany. In our dynamic and dedicated team, you will have the opportunity to be part of a collaborative environment that thrives on rethinking the status quo and delivering meaningful innovation. If you're ready to grow in an inspiring team and shape the investment experience of tomorrow, join us and be part of our exciting journey!
While being part of the proposition organization you will also head up and run the Altersvorsorgedepot team. It is building one of our most strategic new product propositions, creating a scalable, compliant and customer-centred retirement offering that will shape how clients invest for their future.
About your role
As Business Analyst for Customer Journeys within the Altersvorsorgedepot, you will play a key role in translating a complex, highly regulated retirement proposition into clear, scalable and client-centred experiences.
You will be responsible for shaping business requirements across AVD-related customer journeys, ensuring that client needs, regulatory obligations, operational realities and digital delivery considerations are brought together in a coherent and actionable way. Initially, the role will focus on supporting the project and product build phase, with an ongoing mandate to develop and improve customer journeys across channels as the proposition moves into business-as-usual.
You will work across proposition, operations, technology and control functions to define requirements, map end-to-end journeys and identify opportunities to simplify and strengthen the client experience. This includes understanding how customers interact with the proposition across onboarding, servicing and key lifecycle events, and ensuring those journeys are practical, compliant and operationally workable.
You will help create the connective tissue between strategy and execution, turning customer and business needs into clear requirements that enable robust delivery. Part of your capacity will also support the Client Data stream, helping ensure that journey design and data requirements are aligned from the outset.
Your Key Responsibilities
About you
You have strong experience in business analysis, journey design or requirements management within financial services, ideally in a regulated investment, platform, pension or retirement context.
You are confident working across business, operations and technology teams and can translate complex rules, processes and product requirements into clear, structured deliverables. You bring a strong customer lens, but also understand the importance of operational feasibility and regulatory precision.
You are comfortable mapping end-to-end journeys, identifying dependencies and driving clarity in environments where products and processes are still being built.
Experience working on digital transformation or product delivery in cross-functional squads would be highly valuable.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.