Business Development Director - EMEA

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for a forward-thinking and results-driven business growth leader to join Genesys. As Business Development Director for the Europe, Middle East and Africa region, you will play a strategic role within the Go To Market organisation, leading a high-performing team of business development professionals across multiple countries to generate pipeline and accelerate revenue growth.

Leveraging an Account-Based Engagement approach, from highly targeted 1:1 initiatives to scalable 1:many programs, you will work cross-functionally with sales, marketing and regional leadership to identify new opportunities, deepen customer engagement and support the adoption of AI-powered Experience Orchestration solutions across the market.

As a key member of the regional leadership team, you will build strong and lasting relationships with your regional counterparts in marketing and sales, while reporting directly to the Vice President of EMEA Demand Generation.

The ideal candidate will be entrepreneurial to help continue to build a high growth business.

Key Responsibilities:

• Drive pipeline generation and new business opportunities to support ambitious growth and revenue targets across the region.

• Partner closely with Marketing to design, execute and optimise integrated demand generation and account engagement campaigns.

• Collaborate alongside sub-regional Sales Vice Presidents to maximise pipeline creation and conversion, aligning with the Genesys Way of Selling and the account-based engagement methodology.

• Lead and develop a regional team of 35+ Business Development Representative across key markets in EMEA, fostering collaboration within a multicultural and highly matrixed Go To Market organisation

• Recruit, coach and inspire a geographically distributed team, creating clear development pathways and long-term career opportunities across Genesys. A key focus area will be the continued evolution of the BDR Academy Program.

• Develop a strong understanding of lead and opportunity management processes, using >

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  About Genesys:

  Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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