Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Business Development Representative – UKI (UK & Ireland)

Department: Sales Development – EMEA
Location: United Kingdom (London / Greater London preferred)
Reports to: BDR Manager – EMEA

About Genesys

Genesys empowers organizations to deliver Experience as a Service℠ through AI-powered cloud customer experience solutions. We help leading enterprises orchestrate seamless, empathetic customer journeys and drive measurable business outcomes across industries and geographies.

Role Overview

We are seeking a commercially focused and driven Business Development Representative (BDR) to support pipeline growth across the UK & Ireland (UKI) region.

This role is responsible for generating pipeline through a mix of inbound and outbound activities, engaging enterprise and mid-market accounts, and working closely with Account Executives and cross-functional teams to support revenue growth.

We are looking for a mature and motivated sales professional with 2–3 years of experience who is confident engaging stakeholders, takes ownership of their pipeline, and is looking to build a long-term career in enterprise SaaS sales.

Candidates should be based within reasonable proximity to London and able to attend the office as needed for collaboration, team sessions, and in-person engagement.

Key Responsibilities

• Generate pipeline across the UKI region through a combination of outbound prospecting and inbound lead follow-up

• Identify, research, and engage prospective customers across enterprise and mid-market accounts

• Qualify marketing-generated leads into high-quality sales opportunities

• Partner with Account Executives to support account research, outreach strategies, and territory development

• Collaborate with Marketing on campaigns, events, and follow-up execution

• Work cross-functionally with Sales, Customer Success, and Channel teams to identify new opportunities

• Communicate the value of Genesys’ cloud and CX solutions aligned to customer needs and business challenges

• Maintain accurate activity tracking, pipeline updates, and reporting in Salesforce

• Consistently meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion

Skills & Qualifications

• 2–3 years of experience in a BDR, SDR, or sales-related role within SaaS, CX, or technology environments

• Demonstrated ability to generate pipeline through outbound prospecting

• Strong communication skills with the ability to engage confidently with stakeholders

• Mature, professional, and commercially aware mindset

• Highly organized with strong time-management and prioritization skills

• Experience using Salesforce, LinkedIn Sales Navigator, or similar tools preferred

• Collaborative approach with the ability to work effectively across multiple teams

• Based within commuting distance of London and able to attend the office when required

Why Join Genesys?

• Join a global leader in AI-driven customer experience technology

• Build your career within a high-performing UKI sales organization

• Competitive compensation with performance-based incentives

• Clear progression opportunities into Senior BDR and Account Executive roles

• Collaborative, inclusive, and results-driven team environment

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.