Business Development Representative (BDC) – Land Rover Troy

Suburban Land Rover Troy | Lithia & Driveway

Be the First Impression. Set the Standard. Drive the Opportunity.

At Land Rover Troy, every customer interaction matters—and it starts with you. As a BDC Representative, you’re the voice and connection behind the brand, creating momentum that turns interest into appointments and appointments into long-term clients.

This is a fast-paced, high-impact role where your ability to communicate, organize, and follow through directly drives success for both the customer and the store.

What You’ll Do

• Serve as the first point of contact for incoming sales inquiries (phone, internet, and leads)

• Convert interest into firm, show-ready appointments for the sales team

• Maintain consistent follow-up with prospects to keep opportunities moving forward

• Build and manage a clean, accurate customer database for retention and repeat business

• Stay current on Land Rover products, pricing, and current offers

• Partner with sales leadership to improve processes and customer experience

• Handle inbound and outbound communication with professionalism and urgency

• Identify and escalate customer concerns when needed

What You Bring

• Strong communication skills (phone confidence is key)

• A natural sense of urgency and ability to manage multiple conversations at once

• High attention to detail and organization

• Comfortable working with CRM systems and technology

• Goal-oriented mindset with a focus on results

• Previous BDC, call center, or customer engagement experience is a strong plus

Why Land Rover Troy

• Represent a globally recognized luxury brand

• Work in a structured, performance-driven environment

• Be part of a dealership that values process, consistency, and customer experience

• Grow your career within Lithia & Driveway, a Fortune 500 automotive leader

Compensation & Benefits

• Competitive pay with performance-driven incentives

• Medical, Dental, Vision coverage

• Paid Time Off & Paid Holidays

• 401(k) + Employee Stock Purchase Plan

• Paid Life Insurance & Short/Long-Term Disability

• Lithia Learning Center (ongoing training & career development)

• Employee vehicle purchase discounts

• Wellness programs

Who Succeeds in This Role

• People who are highly responsive and organized

• Strong communicators who can build rapport quickly over the phone

• Individuals who take ownership of their work and follow through

• Team players who thrive in a structured, goal-driven environment

If you’re looking for a role where your effort directly impacts results—and you want to be part of a premium brand operation—apply today.