Established in 2004, OLIVER is the worlds first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Business Director

Location: Chicago, United States

About the role:

The Business Director is the senior strategic and commercial lead for the OLIVERstudio working in partnership with our client. You are accountable for the overall health of the client relationship, the financial performance of the account, and ensuring studio delivery is aligned with the clients marketing priorities across all four business units.

You partner with the Program Director on operational delivery, with the Associate Creative Director on creative quality, and with the CRM Strategy Lead on campaign planning. You act as the key escalation point for senior client stakeholders and serve as the bridge between the clients ambitions and the studios capabilities.

What you will be doing:

Own the senior client relationship with stakeholders across all business units (Walden, Chamberlain, AUC, Enterprise), building trusted, strategic partnerships that go beyond brief management
Lead weekly and monthly account rhythms status meetings, QBRs, and performance reviews ensuring consistent reporting against agreed SLAs and KPIs
Manage the overall commercial health of the account, including budget tracking, forecasting, scope management, and financial reporting to OLIVER leadership
Identify and develop organic growth opportunities across the clients portfolio, acting as a proactive strategic partner rather than a reactive service provider
Partner with the Program Director to ensure studio operations, resource allocation, and workflow management via OMG where the work is organised and orchestrated support on-time, on-brief delivery at scale
Lead and develop a team of Account Managers, creating a high-performance, client-first culture within the studio
Represent OLIVER at a senior client leadership level, presenting performance data, creative work, and strategic recommendations with confidence and clarity
Work with the AI Transformation Lead to identify opportunities to integrate AI-driven efficiencies via Pencil and Share of Model into studio operations and client deliverables
Serve as the cultural anchor of the studio: insider-minded, proactive, and deeply embedded in the clients mission, brands, and audiences

What you need to be great in this role:

A track record of leading large, complex client accounts ideally spanning multiple brands or business units in an in-house, embedded, or agency environment
Strong commercial acumen: experience managing account-level budgets, forecasting, and financial reporting
Experience in or adjacent to higher education, healthcare, or mission-driven marketing is a strong differentiator
Demonstrated ability to hold senior client relationships and facilitate strategic conversations with VP-level and above stakeholders
Excellent people leadership skills, with experience developing account management teams
A proactive, insider mindset: you understand the opportunity from the inside and bring the right workflows, the right talent, and the right technology
Strong understanding of creative production operations briefing, resourcing, delivery, and reporting in a high-volume content environment
Strategic integration of AI across studio projects and operations
Experience setting AI governance and quality standards at studio level
Agentic leadership for complex business and creative challenges
Drives AI innovation and shares best practice across OLIVER network
At the time of this posting, the base salary for this position may range from $153,000.00 to $171,000.00.Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just onecomponent of OLIVERs total compensation package.

Req ID: 17675

#LI-director#LI-FD1

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focusedto exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER,a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

Business Director

OLIVER Agency

Job Description

About the role:

What you will be doing:

What you need to be great in this role:

Req ID: 17675

#LI-director#LI-FD1

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