Business Manager Client Services

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

Our employees enjoy working with MSS because we:

• Have a high people and culture focus

• Offer extensive development and progression opportunities

• Provide stability and certainty in a role

• Work collaboratively together and are high achievement focused

• Because we know how to have fun whilst getting the job done

About the role

The position is primarily responsible for providing delivery of security services to customers within a portfolio of clients and provide customer service of the highest quality, which satisfies all existing and future customer needs. You will be part of an enthusiastic, committed and customer focused team. You will be responsible for providing exceptional customer service to all our customers, and you will build strong relationships with your internal stakeholders.

Duties include but are not limited to:

• Generate and convert new customer leads
• Identify revenue growth opportunities with existing clients.
• Prepare and complete proposals and quotations.
• Support sales teams in developing tailored security solutions.
• Allocate appropriate resources to client requirements.
• Identify and resolve operational and service issues.
• Develop and continuously improve customer solutions.
• Maintain strong client relationships and service standards.
• Optimise resource utilisation, rostering, and operational costs.
• Ensure accurate invoicing, pricing, and contract compliance.
• Build and develop high-performing management teams.
• Identify training needs and support employee development.
• Manage performance, coaching, and disciplinary processes.
• Communicate effectively with teams and stakeholders.
• Control administrative expenditure and improve profitability.
• Develop business strategies to drive growth and financial performance.
• Analyse business performance and market trends to meet customer needs.
• Lead Health, Safety, and Environment (HSE) programs and compliance.
• Promote a strong safety culture and environmentally sustainable practices.
• Perform additional management duties as required.

Skills & experience

• Prior industry experience
• Extensive experience managing large numbers of people
• Business development experience
• Previous experience dealing with Industrial Relations and Industry Awards / Agreements
• Proven experience dealing with client contracts and / or tender submissions
• Ability to interpret P&L’s
• Proficiency with MS Office suite
• General computer literacy
• Ability to “sell” and “close”
• Able to influence and manage conflict constructively
• Able to work under pressure, adapt well to changing and unforeseen conditions
• Conceptual thinker and able to present concepts clearly
• Highly developed Human Resource Management skills
• Working knowledge and understanding of OH&S and Risk Management principles
• Ability to work autonomously within a customer portfolio to meet business expectations
• Ability to design and implement rosters in Rolecall for a portfolio of employees and clients

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,

• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.