Business Operations, Customer Engagement

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Job Category
Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Business Operations, Customer Engagement Manager/Senior Manager is a critical execution partner within the Trust & Infrastructure (T&I) Operations team, supporting the content and communications infrastructure that serves 5,000+ engineers across 9 time zones. This role ensures that executive reporting, content submission workflows, and operational logistics run on time and on standard.

This is a high-visibility role at the intersection of AI, communications, and Business Operations - an opportunity to build operational and communications depth while contributing to some of the most complex and consequential Technology content. This role will work out of office on a hybrid schedule three days a week.

Key Responsibilities

Content Operations & Program Execution

• Manage the end-to-end content collection process for recurring executive reporting - sending calls for content, tracking submissions, following up with contributors across T&I sub-orgs, and verifying completeness against each delivery deadline.
• Build and maintain operational workflows that simplify content submission for contributors - including Slack Skills, automated reminders, and structured templates that reduce friction and improve consistency.
• Proactively identify manual, repetitive steps in the content and communications workflow and propose AI-powered solutions to streamline them.
• Own the review scheduling process for all executive content, coordinating review windows with senior leaders and required reviewers across multiple deliverables simultaneously.
• Maintain a forward-looking content calendar and proactively flag scheduling conflicts or timeline risks before they become problems.
• Support logistics for org-wide and executive events, including AI Town Halls, all-hands meetings, and leadership presentations.
• Manage run-of-show coordination, use case and demo submissions, presenter logistics, and day-of execution support.

Communications & Content Development

• Develop content for recurring executive updates, working from team submissions to produce clean, structured communications that meet an executive register.
• Distill high-volume, multi-org input into accurate, concise content that preserves technical fidelity while meeting the needs of a senior leadership audience.
• Develop presentation content for executive reporting, including recurring leadership updates, all-hands materials, and other executive-facing decks.
• Translate complex operational and technical inputs into polished, narrative-driven slide content for senior leadership audiences.
• Draft internal communications including Slack broadcasts, channel announcements, and follow-up posts on behalf of executive leadership.
• Maintain consistency in tone, format, and cadence across recurring internal communications, including org change and promotion announcements.
• Support translating complex technical inputs from sub-org leads into clear, consistent messaging for internal and executive audiences.

Experience/Skills Required

Essential Experience

• 3-5+ years in business operations, communications operations, program management, or executive support in a fast-paced, large-scale technology organization.
• Demonstrated experience managing multiple concurrent deadlines and coordinating content collection from a distributed set of contributors.
• Experience supporting or contributing to executive-level communications (e.g., all-hands meetings, leadership reporting, recurring executive updates).

Core Skills & Traits

• Operational Rigor: Highly organized, deadline-driven, and process-oriented. Able to build and maintain tracking systems, submission workflows, and content calendars independently, without requiring close direction.
• Clear Writer: Capable of synthesizing complex, multi-source technical inputs into clean, structured prose for a senior executive audience. Strong attention to accuracy, voice consistency, and register.
• AI Tool Fluency: Demonstrated experience using AI tools (Claude, Agentforce, or equivalent) to accelerate operational and communications work. Ability to build AI-powered workflows - such as Slack Skills and automated submission prompts - that reduce manual effort for content contributors.
• Stakeholder Navigation: Comfortable working with and following up with senior leaders and cross-functional partners. Knows how to be persistent without creating friction.

Preferred Qualifications

• Experience supporting a communications, operations, or executive function within an engineering or technical organization.
• Familiarity with Slack as a communications platform, including workflow automation and advanced Slack features.
• Google Slides proficiency - able to produce clean, formatted decks from raw content.
• Project management experience or certification preferred.
• 5+ years of experience preferred for Senior Manager-level consideration.
• Experience using or managing Salesforce products is a plus.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.