Business Operations Lead

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers arent just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Job Overview

We're looking for a Business Operations Lead to serve as an operational backbone in the Emerging Markets segment within Client Success. This is a high-impact, cross-functional role focused on driving execution, data integrity, and coordination across the organization. You'll work closely with Client Success Managers and internal stakeholders to ensure renewals are well-organized, Salesforce data is accurate, and escalations get the attention they need.

What You'll Do:

• Serve as an organizing function for the renewals process tracking timelines, flagging risks, and ensuring nothing falls through the cracks
• Pull together analysis, data, and narrative assets to support renewal and retention strategies defined by CSMs sourcing inputs and assets from across the organization as needed
• Own project management for complex, multi-stakeholder initiatives coordinating timelines, dependencies, and deliverables across Finance, Product, Sales, and other teams to keep renewal strategies and escalations moving forward
• Support CSMs on non-standard client requests and escalations that require coordination across multiple internal teams and stakeholders
• Act as a connective tissue between CS and the broader organization, helping drive alignment and follow-through on complex initiatives
• Create and monitor Salesforce reports to identify data gaps and missing or inaccurate data, proactively reaching out to CSMs with reminders and corrections to maintain data integrity across the org

What We're Looking For:

• 35 years of experience in operations, business operations, or a CS/account management support role
• Strong project management skills with experience coordinating across multiple teams and stakeholders
• Strong familiarity with Salesforce comfortable building and interpreting reports
• Exceptional organizational skills with a track record of managing multiple priorities simultaneously
• Strong communicator who can engage effectively with both frontline team members and senior stakeholders
• Proactive, detail-oriented, and comfortable operating in ambiguous situations

Benefits

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.