Business Operations Manager

This Position:

• We are seeking aBusiness Operations Manager to join our Europe Business Operations team, within one of the world’s leadingAIsecurity organisations.

• The role will have an initial focus on Iberia, with potential for the remit to be expanded to other regions.

• Acting as a trusted business partner to our sales and management teams, this individual will build and nurture strong relationships with key stakeholders across the TrendAI business, translating commercial objectives into operational priorities.

• The role will design and own scalable processes to accelerate Annual Recurring Revenue (ARR) growth, maximise Net Revenue Retention (NRR), and reduce churn across the TrendAI customer base. Using data-driven insights,including customer health scoring, renewal risk analysis, and pipeline quality metrics,the individual will enable sales leaders and sellers to makewell-informed, evidence-based decisions and proactively addressARRand revenuerisk.

• The position will report to theDirectorBusiness Operations - Europe.

Other Responsibilities to include:

• Building and maintaining ARR, NRR and pipeline health dashboards forsellers andGo-to-Market (GTM) teams, QBR’s and management meetings; ensuring visibility of key metrics across the Iberia business.

• Agreeing quotas/targetswith appropriaterevenue and ARRcoverageforGo-to-Market (GTM)teams, in consultation with local BusinessUnit (BU)leader.

• Reviewingselleropportunitiesfor correct treatment in line with Sales Compensation Plans and managing commission payments toGTMroles.

• Liaising with Deal Desk & Sales Support teams on complex deals for the region.

• Leading the planning and forecasting of revenue andARR, providing accurate and timely inputs to support business decisions across the Iberia region.

• Working with Sellersand Customer Success teams to maintain CRM data hygiene, ensuring accurate customer lifecycle data to support retention and expansion motions.

• Ensuring new internal processes and policy changes are clearly communicated, well understood, and consistently adopted byGTMteams across the region.

• Partnering withSellers,Customer Success and Renewals teams to identify at-risk accounts, leveraging customer health scoring and product adoption data to support proactive churn prevention and expansion revenue strategies.

• Supporting and enabling sales teams in the execution of global and regionalGTMprogrammes, including competitive displacement campaigns, and customer expansion plays across the TrendAI security portfolio.

Minimum Requirements/Qualifications:

• 3-5 years of relevant experience in Business Operations, ideallyin a SaaS or subscription-based enterprise business; a solid understanding of recurringsalesmotions, renewal cycles, and customer lifecycle management in an enterprise security context is a strong differentiator.

• Experience with MS Dynamics 365(D365), Salesforce, or equivalent enterprise CRM is required. Proven ability to design and build reports and dashboards essential.

• Advanced skills in Excel, PowerBI, and Tableau or equivalent BI tooling; familiarity with D365, Salesforce reporting, and revenue forecasting platforms is advantageous.

• Proficiency in AI productivity and analytics toolsis increasingly essential in this role,including Microsoft Copilot, Claude, or ChatGP.Candidates who can demonstrate practical, day-to-day use of AI tools to improve the speed, quality, and scale of operational insight will have a clear advantage.

• Passionate about data integrity and the value of accurate & insightful metrics.

• A growth mindset with a genuine appetite for innovation, consistently seeking better ways of working and embracing new tools, methods, and technologies to improve outcomes.

• Demonstrated ability tonavigatecomplexity, structure ambiguous problems into clear workstreams, and produce compelling, decision-ready insights for senior stakeholders.

• Attention to detail and pride in delivering your best work.

• Able to manage multiple concurrent priorities in adynamicenvironment, re-calibrating focus quickly while consistently delivering high-quality outputs.

• Fluency in Spanish & English is a requirement; Portuguese fluency is a significant advantage, and any additional language is a plus.

• Excellent verbal and written communication skills.

Additional Information:

• Location: Madrid-based.

• Will require some travel to regional offices.