The Business & Ops Specialist will work under the direction of the Business & Ops Manager supporting Travel & Entertainment auditing activities within the Global Supplier Services (GSS) Sourcing & Procurement team.
Job responsibilities
- Build deep expertise in the firm's Travel & Expense policy, SAP Concur Expense, and Concur Detect.
- Review T&E exceptions in the compliance queue and take action within 24 hours, escalating to management as needed.
- Monitor SAP payment rejections and ensure timely resolution of outstanding transactions.
- Respond promptly to business and management ad‑hoc queries, maintaining a strong customer‑service focus
- Identify and recommend process improvements to enhance efficiency and productivity.
- Propose regional and global updates to the T&E policy and communicate effectively at all management levels.
- Verify key data elements, including transaction date, event type, and pre-approved expense amounts.
Required qualifications, capabilities and skills
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- 1+ years of Accounts Payable experience, with direct exposure to core Travel & Expense processes.
- Proficiency in SAP Concur and SAP S/4HANA ERP.
- Strong analytical, data management, and problem solving skills; critical thinking and audit acumen for travel related reviews.
- Excellent interpersonal and written/verbal communication skills; ability to communicate across all levels of management.
- Forward thinking mindset with the ability to propose, assert, and implement new ideas.
- Proficiency with MS Office (Word, Excel, PowerPoint, etc.)
- Use BI tools to interpret data and apply LLM powered solutions to support business workflow & improve efficiency.
- Intellectually curious, able to multi task and manage competing priorities.
Preferred qualifications, capabilities and skills
- Knowledge of SAP S/4HANA and other ERP platforms.
- Familiarity with BI platforms (Ex: Tableau, Qlik, Power BI, etc.)
- Understanding of LLM applications (Ex: ChatGPT, Gemini, etc.)
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.
