Business Service Representative

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers.

What you’ll do

• Answer customer calls and/or emails providing prompt issue resolution

• Manage outbound calls to gain information and/or follow up to resolve customer issues

• Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera

• Manage client dialog while documenting details of client interaction in Salesforce

What experience you need

• Minimum one year of customer service/support experience

• Proficiency with Google Suite and Microsoft Excel

• Detail oriented with an ability to multi-task in a fast paced environment

• Exhibit strong organizational, problem-solving, and analytical skills

• Excellent listening, verbal, and written communication skills

• In office, 10:30a to 7:00pm Mon - Fri / (training hours may be different)

What could set you apart

• Bachelor’s degree preferred

• Two plus years of experience in a B2B customer support environment

• Proficiency in Salesforce Service

• Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change

• Mortgage industry experience

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Urbandale

Function:

Function - Customer Service

Schedule:

Full time