Business Solution Architect- Post Implementation myAvatar

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise

Netsmart Overview:

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Business Solution Architect – Financial Solutions (Post‑Implementation)

The Business Solution Architect serves as a trusted subject matter expert and client advisor, partnering with healthcare and human services organizations to optimize financial and revenue cycle workflows following system implementation. This role is deeply hands on and highly consultative, supporting clients where they are by diagnosing challenges, evaluating real world system usage, and delivering practical, best practice guidance that drives operational efficiency, compliance, and accurate financial outcomes.

Focused primarily on finance and revenue cycle management within behavioral health and public sector environments, the Business Solution Architect works closely with clients on Medicaid, Medicare, Managed Care, and state regulated billing workflows. This includes eligibility, claims, remittance, accounts receivable, and financial reporting, with a strong emphasis on myAvatar finance functionality. Acting as a lead resource for post go live support, this role facilitates one on one client sessions, health checks, and escalations, often uncovering root causes by investigating system configuration, workflow design,, asking the right questions, and translating complex issues into clear, actionable recommendations.

As part of a small, high impact solution adoption team, the Business Solution Architect collaborates cross functionally while owning client interactions end to end, from discovery and documentation through solution guidance and follow through. Success in this role requires comfort navigating ambiguity, balancing multiple priorities, and operating in fast paced client environments, all while maintaining strong documentation and clear communication. This is an ideal opportunity for a finance focused EHR expert who enjoys solving complex problems, influencing outcomes, and helping clients get the most value from their systems.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.

• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.

• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer

• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.

• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.

• Manage client expectations and ensure project delivery meets goals of engagement.

• Coach, mentor and guide solution teams on recommended methodology practices

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience

• At least 4 years of health care information technology implementation or consulting working experience

• At least 2 years Electronic Health Recor solution work experience

• At least 1 year of project management experience

• Ability to communicate effectively with technical, clinical and operational teams

• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview

• Ability to build strong client relationships and delivering client-centric solutions

• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

• At least 2 years Netsmart EHR solution work experience (myAvatar)

• Experience with billing system implementations, ideally within healthcare or behavioral health environments

• Proficiency in CPT/HCPCS coding for behavioral health, including inpatient and outpatient services

• Hands‑on experience with 837P/837I claims, UB‑04 formatting, and clearinghouse workflows

• Familiarity with California DHCS requirements, including eligibility transactions (270/271) and claims submission

• Skilled in remittance processing, 835 interpretation, and denial management

• Strong accounts receivable (A/R) knowledge, including aging, reconciliation, and follow‑up strategies

• Experience with Medicaid and Medicare billing, including Managed Care Organizations (MCOs)

• Understanding of healthcare reimbursement models, including fee‑for‑service, case rates, DRG, and value‑based models

• Experience supporting or collaborating on county, public‑sector, or state healthcare implementations

• Collaborative approach to aligning billing workflows with clinical documentation and compliance requirements

• Experience with EHR billing platforms (e.g., myAvatar, myEvolv or similar systems) is a plus

• Experience with end to end workflows supporting patient registration, revenue cycle, and financial reporting

Expectations

• Travel expected up to 20% of the time as needed

• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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