Business Systems Analyst

Why work with Assurant?

Assurant redefines the boundaries of protection - safeguarding and servicing connected devices, homes, automobiles, and commercial equipment in partnership with the world’s most successful brands.

When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

Some of the benefits we offer to our team members are:

• Development programs and study grants and support for higher education
• Cultural day off to celebrate what’s important to you
• International and local mentoring programs
• Diversity panels and employee resource groups
• Hybrid work model – 3 days in the office, 2 days from home
• 2 mental health recharge days per year
• Annual health & wellbeing allowance to contribute to your overall wellbeing
• Volunteering opportunities to give back to a cause that is important to you

What’s the role about?

We're looking for a Business Systems Analyst who brings a strong blend of business/process analysis and technical systems analysis. This role sits at the heart of our delivery function, partnering with stakeholders, engineers, and delivery teams to drive meaningful business outcomes and continuous improvement across our auto business.

Reporting to the Delivery Manager and based out of our stunning new central Auckland offices, this role will see you help shape solutions, improve workflows, support operational change, and ensure requirements are clearly defined and understood from concept through to delivery.

Some of your day-to-day responsibilities will look like:

• Gather, analyse, and document business, process, and technical requirements.
• Create customer journeys, process maps, use cases, business rules, and functional specifications.
• Facilitate workshops and engage stakeholders to define and validate requirements.
• Bridge communication between business stakeholders, delivery teams, and engineers.
• Investigate operational issues, defects, and change requests, including SQL and system analysis.
• Support root cause analysis and coordinate issue resolution across teams.
• Assess business impacts, dependencies, risks, and implementation considerations.
• Drive governance, documentation quality, traceability, and prioritisation practices.

About you

• Previous technical and business process BA experience in financial services or insurance is preferred.
• Proven experience in technical system analysis, supporting business requests and defining process improvements.
• Excellent communication, presentation, and stakeholder management skills, with the ability to build effective relationships across cross-functional teams.
• Strong documentation skills, ensuring clear, concise, and audience-appropriate deliverables (experience with tools like Miro/Ludic/Visio).
• Demonstrated ability to analyse and document complex requirements, reconcile conflicts, and facilitate alignment between business and technical stakeholders.
• Experience working within project and changing environments, ideally in global or regional delivery settings, with exposure to managing concurrent workstreams.
• Familiarity with technical data driven systems (e.g. event-driven services, API endpoints, cloud/web services, SQL and JSON/XML) and the ability to bridge business and technical requirements effectively.

To apply

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates.

For further information about Assurant, please visit our website: https://www.assurant.com/

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.