Business Systems Analyst – Adaptive Planning (Finance Systems)

Job Description

Business Systems Analyst – Adaptive Planning (Finance Systems)

Location: Pune, India

Job Summary
At Zendesk, our IT team, in partnership with finance and business stakeholders, is dedicated to improving the integration of finance operations and technology. As we continue to grow our team in Pune, we are looking for a skilled Business Systems Analyst with strong experience in Workday Adaptive Planning, FP&A processes, and finance system enhancements.

If you are passionate about leveraging technology to streamline budgeting, forecasting, and reporting, and are excited by the opportunity to transform business requirements into actionable solutions, we want to hear from you.

Who We’re Looking For
We are seeking a Business Systems Analyst who thrives in a collaborative environment and is committed to improving finance operations through a strong understanding of business processes and systems. The ideal candidate will have a solid background in business systems analysis, with a specific focus on Adaptive Planning and SaaS-based finance tools, and will demonstrate experience working in agile environments.

You should have a strong foundation in requirements development, be comfortable partnering with finance stakeholders, and be able to clearly understand and
communicate business fundamentals in a way that drives effective technology solutions.

What You’ll Be Doing
As a Business Systems Analyst focused on Adaptive Planning and Finance Systems, you will:

● Analyze and Optimize Finance Value Streams: Examine end-to-end FP&A
processes, including budgeting, forecasting, and reporting, to identify
opportunities for improvement and optimization, aligning technology solutions
with business objectives.
● Act as the Functional Lead: Serve as the functional lead and central point of
contact on assigned projects, enhancements, and finance system initiatives.
● Gather and Document Requirements: Collaborate with finance stakeholders to gather, analyze, and document detailed business requirements, translating them into functional specifications and actionable system solutions.
● Facilitate Cross-Functional Collaboration: Act as a liaison between finance teams and technical resources, ensuring clear communication and alignment
throughout the implementation of solutions.
● Participate in Agile Practices: Actively participate in agile ceremonies such as sprint planning, backlog refinement, reviews, and retrospectives, contributing to continuous improvement while promoting agile principles across the team.
● Conduct User Acceptance Testing: Collaborate with teams to define acceptance criteria, develop test plans, and conduct UAT, ensuring that solutions meet
business requirements before deployment.
● Support Change Management Initiatives: Guide business partners through
changes introduced by new technologies, assisting with training, user support,
and post-implementation feedback loops.
● Drive Process Improvements: Identify opportunities to streamline finance
workflows, improve reporting accuracy, and enhance system usability.
● Leverage AI Tools for Enhancement: Use AI-driven tools where appropriate to
streamline the requirements gathering and documentation process, enhancing
productivity and improving the efficiency of the overall workflow.

Key Values We Uphold:
In this role, you will be guided by our core values:

● Lead with Exceptional Service: Continuously strive to exceed the expectations of our stakeholders, ensuring that our solutions and interactions reflect a
commitment to exceptional service.
● Deliver the Simplest Solution: Focus on simplicity and effectiveness, prioritizing straightforward and efficient approaches that yield optimal results.
● Take Pride in Our Work: Exhibit ownership of your deliverables, ensuring that all requirements and documentation reflect high standards of quality and excellence.
● Care for Each Other: Foster an inclusive team environment where collaboration and mutual respect thrive, understanding that we achieve more when we support one another.

What You Bring to the Role
To be successful in this role, you should have:

● Business Analysis Expertise:5+ years of experience in business systems
analysis or business analysis, preferably supporting finance systems and SaaS
applications.
● Hands-On Adaptive Planning Experience: Strong experience with Workday
Adaptive Planning, including budgeting, forecasting, and reporting processes.
● Finance Process Knowledge: Solid understanding of FP&A workflows and
exposure to finance transformation initiatives.
● ERP / Finance Systems Experience: Experience working with ERP or accounting systems such as NetSuite; exposure to finance processes such as R2R and S2P is a plus.
● Requirements Development Skills: Proven ability to gather, analyze, and
document complex business requirements and specifications, coupled with
strong analytical and problem-solving skills.

Why Join Us?

At our organization, we celebrate diversity and inclusion as essential components of innovation and success. We strive to create an environment where every team member can flourish and contribute their unique perspectives. Step into a role that not only challenges you but also drives meaningful impact within our finance operations.

If you’re ready to elevate your career, contribute to transformative finance solutions, and embody our core values, we invite you to apply today! We are an equal opportunity employer, committed to cultivating an inclusive environment where all employees can thrive.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.