Business Systems Solutions Analyst

We are seeking a Business Systems/Solutions Analyst for our Revenue & Customer Systems Products, directly aligned with our Manager of Revenue & Customer Systems. This role partners closely with stakeholders across Sales, Finance, Customer Support and Operations to translate business needs into scalable system solutions. The ideal candidate brings a strong analytical mindset, and an interest in learning complex systems and business processes through expert use & knowledge of the Salesforce platform and related systems. Essential Job Functions:

Gather, document, and refine business requirements into user stories with clear acceptance criteria

Own and manage backlog items, ensuring readiness for sprint planning

Partner with technical teams to translate requirements into functional solutions

Support end-to-end delivery across the SDLC (intake build test release)

Support CPQ processes including product configuration, pricing, quoting, and approvals

Collaborate with stakeholders to improve quote accuracy, pricing logic, and commercial workflows

Analyze and troubleshoot issues in quote-to-cash processes across Salesforce, CPQ, and downstream systems

Assist in defining standardized processes across regions and business units

Build strong relationships with Sales, Product, Finance Ops, and Customer teams

Facilitate working sessions to identify pain points and improvement opportunities

Communicate progress, risks, and outcomes clearly to both technical and business audiences

Participate in demos and stakeholder reviews of delivered functionality

Actively participate in agile ceremonies (stand-ups, sprint planning, refinement)

Support testing efforts (UAT coordination, defect tracking, validation)

Remove blockers and ensure smooth team execution

Contribute to continuous improvement of processes and documentation

Required Skills:

24 years of experience as a Business Analyst, Systems Analyst, or similar role

Experience working within Salesforce (Sales Cloud and Service Cloud)

Exposure to CPQ tools such as Salesforce CPQ, Apttus/Conga, etc.

Strong skills in requirements gathering, documentation, and stakeholder communication

Experience working in Agile or Scrum environments Preferred Skills:

Hands-on experience supporting CPQ implementations or enhancements; Salesforce admin/config experience

Salesforce Certification (Admin or Business Analyst)

Understanding of quote-to-cash, order management, or revenue processes

Experience working with integrated systems (e.g., ERP, billing platforms)

Familiarity with project and documentation management tools like Jira, Confluence, or similar

Education and Experience:

2-4 years of experience; plus, Salesforce platform experience.

A proven track record in business analysis, product/project development in a scalable program.