Business Systems Support Analyst

Business System Support Analyst

Vancouver BC(Hybrid)

Job Summary

Join a global mining technology leader where you'll play a pivotal role in improving the business systems that power operations worldwide, while partnering with stakeholders across the business to drive meaningful change and continuous improvement.

Key Selling Points

• Work across enterprise systems including NetSuite, CRM and Business Intelligence platforms in a global technology environment
• Influence business process improvement and digital transformation initiatives with direct exposure to senior stakeholders
• Grow your career within a global organisation backed by Weir, supporting mining operations around the world

About Us

We are the world’s leading mining software business bringing together the expertise of Micromine, Motion Metrics and Fast2Mine.

Our solutions help mining companies explore, design, plan and operate more effectively through industry-leading software, AI, machine vision and automation technologies. From geology and mine planning to fleet performance and operational optimization, we help customers improve productivity, efficiency and sustainability across the mining value chain.

Backed by Weir's global reach and resources, we combine deep mining expertise with a strong innovation roadmap, delivering trusted technology solutions used by mining operations around the world.

The Opportunity

As our Business System Support Analyst, you'll become a trusted partner in enhancing the systems and processes that support a growing global business. This role offers the opportunity to combine technical problem-solving, business analysis and stakeholder engagement while contributing to projects that improve operational efficiency, user experience and business performance across multiple regions.

This will be part of Micromine.

The Impact you'll have

• Help shape the effectiveness of critical business systems used across a global organisation.
• Partner with stakeholders to identify opportunities that improve processes and business outcomes
• Influence user adoption and system optimization through effective support and training
• Contribute to business transformation initiatives that drive operational excellence
• Build strong relationships across technical and non-technical teams globally
• Develop expertise across enterprise applications while expanding your business analysis capability

What you need to succeed

• 3+ years of NetSuite or similar ERP systems supporting enterprise business systems
• Strong business process analysis, process mapping and documentation skills
• Proven ability to troubleshoot issues and translate technical concepts for diverse audiences
• 3+ years' experience in technical support, business systems support or a similar role
• Experience gathering requirements and collaborating with stakeholders to improve business outcomes
• A proactive, customer-focused mindset with strong communication and problem-solving capabilities

What you can expect from us

• A base salary range of CAD $90,000 to 100,000 CAD DoE
• Extended health benefits, including allowances for family and wellness expenses
• 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave)
• RRSP matching
• Subsidized gym membership
• Hybrid working arrangements to balance work and home life
• Opportunities for professional development and progression
• A team first culture and the chance to work within the mining technology industry

Apply Now

Are you ready to influence the systems, processes and user experience that support a global technology business? If you're passionate about solving complex problems, driving continuous improvement and creating meaningful business impact, we'd love to hear from you.

To learn more, visit our website at www.micromine.com or LinkedIn Life Page.

Weir Software Solutions is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.

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