About us
Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system.
Role Description
The Staff Virtual Doula is responsible for providing essential education, emotional support, and physical comfort to expecting and new families via Pomelos proprietary client software. As an employee of Pomelo and reporting into Pomelos Clinical Team, you will operate as a key member of the clients care team, following established Pomelo protocols and best practices to improve birth outcomes and empower families during pregnancy, birth, and the postpartum year.
Key Responsibilities Include:
- Deliver evidence-based perinatal, labor & delivery, and postpartum support to clients in a manner consistent with Pomelo standards, in a virtual setting.
- Create personalized care plans under Pomelo guidelines to support birthing people through their pregnancy and postpartum journeys.
- Connect with families from diverse backgrounds virtually, using Pomelo-provided telehealth platforms, video conferencing tools, and electronic documentation systems for client records.
- Confirm clients eligibility in program, communicate program guidelines and expectations, and communicate regularly and proactively with clients via SMS and phone calls to engage, educate, and support them.
- Match clients to local in-person doulas, as appropriate, leveraging Pomelos doula network and local doula recruitment. Facilitate client handoffs with matched in-person doulas.
- Document all client interactions in a timely manner, adhering to Pomelos billing practices and guidelines.
- Leverage Pomelos technology suite to improve efficiency.
- Participate in regular team meetings, supervision sessions, and professional development activities as required by the company.
- Adhere to a scheduled work assignment that ensures continuity of care for your dedicated caseload.
Schedule Options
- Shift 1: Monday, Wednesday, Friday, 9am - 9pm ET
- Shift 2: Tuesday, Thursday, Saturday, 9am - 9pm ET
Requirements
- California residence and active Medi-Cal enrollment
- Hold certification / training as a birth and/or full spectrum doula from a recognized organization.
- 5+ years of experience working as a doula with in-depth understanding of pregnancy, childbirth, breastfeeding, and postpartum recovery.
- Strong communication skills with the ability to connect with diverse families.
- Demonstrated ability to connect with clients in a virtual setting.
- Interest in learning to use new technologies and adapt to new ways of working.
- Ability to work a schedule that includes an evening/weekend on-call component.
Why you should join our team
As anemployee at Pomelo, you have the security and benefits of employment, including:
- Competitive compensation: $30 - $35 starting hourly wage paid directly by Pomelo
- Benefits: Full access to Pomelos employee benefits, including health, dental, and vision Insurance
- Paid Time Off: Accrued PTO for sick leave and vacation, along with designated paid company holidays.
- Consistent work schedule: Pomelo Care assigns and manages the client caseload and sets the required working hours, ensuring adequate coverage and compliance with labor laws.
We strive to create an environment where all backgrounds are respected. We value working across disciplines, moving fast, making >careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.
