Call Centre Manager - Crescent Oral Surgery Aurora
Dentalcorp
Aurora, Ontario
Full-Time
$70,000
OfficeManager
Get to Know Us:
Crescent Oral Surgery is a busy, fast-paced Oral and Maxillofacial surgical clinic providing trusted care to our patients. In many ways, our story begins over three decades ago with a surgeon named Dr. Norman Aurlick. Dr. Aurlick practiced for thirty-five years in East Toronto and serviced his community with tremendous professionalism, care, and compassion. While we have grown to offer a wide range of on-site services, we still hold on to the same values that made Dr. Aurlick so loved. We put our patients first and we do everything in our power to ensure a successful outcome for their surgical procedures.
Your Opportunity:
We are seeking a proactive and patient-focused Call Center Manager to lead our growing patient care team.In this role, you will be instrumental in shaping our patient experience, driving operational efficiency, and mentoring a team of dedicated professionals.
Schedule: Full-Time
Monday - Thursday: 8:00am - 4:30pm
Friday: 8:00am - 4:00pm
What Sets Us Apart:
Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth
The wage for this Call Center Managerposition is$70,000-$85,000/annuallydepending on skills, experience, and location.
Please note that this is anew job opening.
Your Impact:
Lead, coach, and inspire a team of Patient Care Coordinators to achieve and exceed service standards
Optimize and manage patient scheduling across multiple surgeons to ensure operational excellence
Develop and enforce high standards for communication, patient confidentiality, and procedural best practices
Oversee patient communication, including managing inbound calls, coordinating referrals, and handling escalated issues
Utilize practice management software to monitor performance, analyze data, and implement process improvements
About You:
3–5+ years of call center management experience, ideally in a dental or healthcare setting is required
Proven leadership ability with a focus on team development and performance
Exceptional communication and interpersonal skills, with a patient-first attitude
A strong understanding of oral surgery procedures and medical terminology is an asset
Proficiency with dental practice management software (e.g., Dentrix, Abeldent) is required
Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.