This is a fixed term contract through until 31st December 2026 in the first instance, with a strong likelihood of extension.
This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay.
JOB PURPOSE
We are looking for a hybrid AI-Enabled Campaign Manager who combines strategic campaign ownership with hands-on execution, operational excellence, and a strong interest in AI-driven marketing innovation.
This role sits at the intersection of campaign strategy, CRM execution, marketing technology, data, and creative production. You will lead and execute customer-facing campaigns across eBays owned channels (email, push, onsite, in-app, landing pages), while leveraging AI tools and creative capabilities to scale personalization, improve efficiency, and drive performance.
You are both a campaign owner and an operator: comfortable managing timelines and stakeholders, while also building, QA-ing, and optimizing campaigns yourself. You bring a test-and-learn mindset, curiosity for AI, and the ability to turn insights into impactful customer experiences.
WHAT YOULL DO:
- Own CRM Campaigns End-to-End
- Lead campaigns from briefing through to launch, optimisation, and reporting
- Build and execute campaigns across email, push, onsite, and in-app channels
- Deliver personalised, customer-first experiences aligned to eBays' priorities
- Manage timelines, stakeholders, approvals, and delivery across global teams
- Ensure flawless execution through QA, troubleshooting, targeting accuracy, and optimisation
- Help Shape AI-Driven Marketing
- Use AI tools to improve campaign creation, personalisation, and testing
- Experiment with AI-generated copy, subject lines, creative concepts, and workflows
- Support AI prompt development and scalable marketing automation
- Improve workflows and operational efficiency through AI-driven ways of working
- Bring a test-and-learn mindset to experimentation and optimisation
- Ensure responsible AI usage and quality control
- Support Creative & Performance Optimisations
- Brief, review, and optimise CRM creative assets
- Adapt visuals across channels
- Run A/B tests and turn insights into measurable improvements
- Help improve engagement, efficiency, and marketing KPIs
WHAT YOU BRING:
- 3+ years in CRM, campaign management, or marketing operations
- Hands-on experience with owned channels (email, push, onsite, in-app)
- Strong project management and organizational skills with attention to detail
- Experience in e-commerce, marketplaces, or digital marketing environments
- Ability to operate in a fast-paced, matrixed, global environment
- Strong analytical mindset with experience in campaign QA, execution, and troubleshooting
- Advanced Excel skills and familiarity with marketing tools (e.g. Jira, Monday, Slack)
- Understanding of segmentation, targeting, and campaign logic
- Strong interest in AI applications in marketing
- Ability to translate marketing needs into effective AI prompts and workflows
- Strong eye for visual quality, branding, and detail
- Strong collaborator with the ability to work across teams, functions and locations
- Proactive, curious, and comfortable with continuous change and innovation
WE OFFER
- A flexible hybrid working policy to enjoy the best of both worlds (2 days from the office, depending on location).
- Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. 26 days paid holiday, plus UK Bank Holidays.
- Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
- Company Pension Scheme.
- Access to a Private Medical Insurance or Cash Plan scheme.
- Season Ticket Loan, interest-free Season Ticket Loans to help spread the cost of travel.
- Cycle to Work Scheme, save money on a new bike and equipment.
- EV Car Scheme, access to an electric vehicle via a salary sacrifice arrangement.
- Enhanced family-friendly policies to support parents.
- Workplace Nursery Scheme, save on childcare by paying for nursery fees through a tax-efficient salary sacrifice scheme.
- Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Learning and Development, continuous growth opportunities through internal training, and "inspirational talks guest speakers.
- Buddy Program, you will be paired with a Buddy to help you navigate your first weeks at DEPT.
- A Certified BCorp Agency and is multi-award winning Agency of the Year.
- Awesome clients. Whether big or small, local or global, at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- Global DEPT Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.
WHY DEPT?
We are a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DIVERSITY, EQUITY & INCLUSION
At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
