Campaign Services Specialist

About the Role

Airship's Strategic Services team is home to expert digital marketers and trusted advisors to some of the largest brands around the globe. As a Campaign Specialist, you'll provide hands-on guidance, execution and analysis of customer engagement campaigns across Airship's channel portfolio, including email, SMS, push notifications, mobile wallet and web.
You're someone who is passionate about mobile technology and meeting consumer needs. You enjoy working with data, digging into campaign concepts and best practices, and sharing what you've learned with customers. You're curious, ask great questions, and thrive in a collaborative, fast-paced environment.

What You'll Do*

• Execute campaign messages and customer journeys from start to finish, ensuring quality and on-time delivery
• Manage the end-to-end campaign process, including briefing, segmentation, A/B testing and customer approval
• Build and use campaign and channel performance reports within Airship's platform to deliver actionable insights and recommendations to customers
• Apply subject matter expertise and best practices for digital marketing campaigns and Airship platform functionality
• Partner with Strategic Consultants and Customer Experience teams to increase customer platform adoption and improve time to value
• Provide training and re-training to customers as needed
• Document user feedback and share it with Product and other internal teams
• Stay current on Airship feature, channel and functionality releases to inform campaign strategy and customer recommendations

*Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer.

What We're Looking For

• Experience executing digital marketing campaigns for a global brand and/or with a SaaS marketing company
• Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical customers and internal stakeholders
• Collaborative mindset, with the ability to work both within a team and independently
• Strong project and time management skills, with the ability to balance multiple customers and projects at the same time
• An AI-forward mindset, with the ability to leverage modern AI tools to enhance operational efficiency and confidently articulate >here.

  **Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with @airship.com.

  Hiring Commitment

  Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.

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  By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.