Captain, Strategic Operations Center

Department

OPS DSS Police: Support Services Bureau

About the Department

The University of Chicago Police Department (UCPD) is a full service, CALEA-accredited police department serving the University of Chicago and surrounding areas from 37th Street to 64th Street, and Cottage Grove Avenue to Lake Shore Drive. Members of the Department are committed to conducting their work in a respectful and dignified manner while providing a safe environment for those who live, learn, and work in our community.

Job Summary

The Captain of the Strategic Operations Center is responsible for ensuring that all Strategic Operations Center policies and procedures are consistently followed. Performs duties associated with direct management and supervision of daily actions within the Strategic Operations Center. Assists the Commander of the Strategic Operations Center in implementing the units plans consistent with UCPD vision and plan. Performs oversight of sections within the Strategic Operations Center. Responsible for assisting the Commander of the Strategic Operations Center with developing strategies to prevent crime, communicate public safety issues to appropriate resources, and maximize technology.

The Unit is a 24-hour, 7-day a week operation. Captains are assigned to a shift and will require flexibility for awareness and efficiency to ensure public safety for the campus and designated boundaries within the surrounding community. Performs effectively in any of the UCPD Captain roles as assigned by the UCPD Chief of Police.

Responsibilities

• Provides direct management of activities associated with the emergency communications/dispatch section. Helps identify and deploy best practices for campus and medical center law enforcement. Assists the Commander of the Strategic Operations Center in creating and implementing effective crime prevention, suppression and investigative methods in partnership with the Field Services unit. Management includes activities within the UCPD jurisdiction including campus properties, non-campus properties and the University of Chicago Medicine facilities.
• Contributes to establishing goals, objectives, and initiatives and provides assessment data to other members of the Command Staff based on an established measurement system.
• Directs and approves performance evaluations for others in the unit. Meets regularly with the Commander of the Strategic Operations Center as well as other team leaders to promote team building, resolve issues, and exchange ideas for improvement. Contributes to setting goals and follows through with team leaders to ensure direction is appropriate to achieve desired results. Directs and initiates performance improvement plans and corrective action as needed.
• Provides leadership to critical public safety events and contributes to planning for, managing emergencies, threats, events, and other situations which compromise peace and order within the UCPD jurisdiction.
• Complies with the on-call system within the Center command staff and serves as the next level point of contact on a 24/7 basis.
• Assists in formulating and implementing policies and procedures in compliance with the Commission on Accreditation for Law Enforcement Agencies (CALEA) standards.
• Possesses excellent written and oral communications skills to successfully develop and implement policies and procedures; directs and initiates performance improvement if necessary.
• Available to work day or night shifts, must be available for on call assignments and available to work 8,10, or 12 hour assignments including weekends.
• Analyzes crime statistics and trends through review of incident reports, statistical data and CompStat reports from UCPD and other law enforcement agencies as needed. Provides data to assist Field Services prevention and suppression strategies to eliminate or minimize the opportunity for crime trends to continue.
• Reviews activity logs and notification correspondence of subordinate staff to ensure adequate supervision, and policy compliance.
• Functions as a key member of the Strategic Operations Center and assists in making critical management decisions. Disseminates information regarding significant police related events or activities to Command Staff; prepares and reviews periodic activity reports for management. Willingly participates and provides input during management meetings to keep Command Staff leaderships informed of problems and concerns.
• Maintains positive liaisons with all other University of Chicago departments, administrators, student groups, external community stakeholders and other law enforcement agencies. Position requires daily contact with members of the University and UC Medicine community to include students, parents, staff, faculty, physicians and visitors.
• In the absence of the Deputy Chief of Support Services and the Commander of the Strategic Operations Center, the Captain of the Strategic Operations Center will serve as formal and informal liaison to local, state, and federal law enforcement agencies to exchange information, provides assistance, or request assistance as necessary. This includes fusion centers.
• Relays significant police related events or activities to UCPD management and other campus stakeholders as directed.
• Openly supports the mission and vision of the University of Chicago Police Department.
• Assist in developing and managing plans for and the response to campus emergencies, threats, events, and demonstrations.
• Develops and manages plans for and the response to campus emergencies, threats, events, and demonstrations.
• Ensures that policies and procedures are implemented consistently throughout the department, including accurate reporting in compliance with local, state, and federal regulations and higher education guidelines.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Certifications:

Driver's License - Multiple States, Law Enforcement Training and Standards Board Certification - State of Illinois

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Preferred Qualifications

Experience:

• Prior supervisory experience working in a campus law enforcement agency.
• Campus law enforcement experience.

Certifications:

• Drivers license with a good driving record.

Technical Skills or Knowledge:

• Knowledge of disciplinary and grievance procedures of the University.
• Use desktop computer (IBM compatible), pager, two-way radio, firearms, handcuffs and other law enforcement equipment, breathalyzer machine, radar equipment, fingerprint equipment, camera, copy machine, and telephone.
• Evaluate job performance of employees through behavioral observation, reviews or work productivity measures.

Preferred Competencies

• Demonstrated skill in dealing with bureaucratic protocol at all levels of the Department of Safety and Security and University organizations.
• Commitment to serving the interest of the University community and the strategic goals of the Department of Safety and Security.
• Absorb and interpret information given while maintaining perspective on the goals of the department.
• Maintain professionalism, credibility and good customer service skills when dealing with all contacts, internal and external.
• Lead by example.
• Remain calm and objective throughout stressful and unpleasant situations.
• Make timely, sound decisions and accept concomitant responsibility.
• Communicate effectively and consistently with others using tact when necessary.
• Develop the skills of staff and prepare personnel for increased responsibilities.
• Knowledge of importance/priority in determining what should be communicated to supervisors.
• Understand the mission, values, objectives and goals of the department and incorporate them in the daily operations of the department.
• Effectively deal with a variety of unpleasant circumstances and unusual human conduct associated with and/or arising from emergency situations including, but not limited to, physical trauma, mental and/or physical stress, panic, etc.
• Establish and maintain effective working relationships with public and enforcement officials, general public, and members of the University community.
• Work with people of various ages and backgrounds and with diverse constituencies, including students, parents, faculty, and staff in the University and the Medical Center.
• Skill to build consensus and credibility across the campus.
• Resolve conflicts and manage sensitive emergency situations appropriately, negotiate compromises between others.
• Demonstrated self-restraint in challenging and/or difficult situations.
• Demonstrate good moral character.
• Mentally and physically react effectively, quickly, calmly, and rationally during times of conflicts and emergencies.
• Initiate, implement and follow through on projects, programs or assignments with completed staff work.
• Incorporate new information after one has arrived at a conclusion in a problem analysis process.

Working Conditions

• Exposure to human blood, human blood components, and/or products made from human blood.
• High stress environment.
• On-call responsibilities.
• Operate vehicles/drive motorized equipment.
• Outdoor weather exposure.
• Use of personal protective equipment.
• Office environment.
• On call and available to work nights/weekends/holidays as necessary.
• Work in inclement weather or weather extremes.

Mental Demands:

• Aware of safety hazards and take appropriate precautions.
• Communicate in writing and orally.
• Read and comprehend technical documents.
• Condense complicated issues to simple summaries that can be understood by a variety of constituents.
• Create and deliver presentations.
• Develop and manage interpersonal relationships.
• Exercise absolute discretion regarding confidential matters.
• Follow written and/or verbal instructions.
• Give directions.
• Handle sensitive matters with tact and discretion.
• Handle stressful situations.
• Learn and develop skills.
• Maintain a high level of alertness.
• Pay attention to detail.
• Perform multiple tasks simultaneously.
• Prioritize work and meet deadlines.
• React effectively, quickly, calmly, and rationally during conflicts and emergencies.
• Train or teach others.
• Work effectively and collegially with little supervision or as member of a team.
• Active listening skills.
• Critical thinking skills.
• Decision making skills.
• Interpersonal skills.
• Math skills.
• Negotiation skills.
• Organizational skills.
• Planning skills.
• Problem solving skills.
• Quantitative and analytical skills.
• Reasoning skills.
• Time management skills.

​Physical Effort:

• Bend, crouch, or stoop.
• Sit for 4 hours or more.
• Use computers extensively for 4 hours or more.
• Operate a vehicle safely.
• Operate equipment necessary to perform job.
• Run.
• Stand for 4 hours or more.
• Travel to various off-campus and on-campus locations.
• Safely defend self/or others in hostile, combative situations.
• Use standard work station and office equipment.

Application Documents

• Resume/CV (required)
• Cover Letter (preferred)

Job Family

Police & Security

Role Impact

People Manager

Scheduled Weekly Hours

40

Drug Test Required

Yes

Health Screen Required

Yes

Motor Vehicle Record Inquiry Required

Yes

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$130,000.00 - $160,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in theBenefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.A conviction does not automatically preclude University employment.Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.