Care Coordinator

About The Role:

Your north star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes.

What youll do:

• Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.
• Monitor our member support phone line and answer any questions that patients call in with
• Complete eligibility checks for new and existing patients and own the patient offboarding process
• Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization
• Manage referrals to health plans Case Management team
• Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency
• Other responsibilities as assigned
• Be available to work a set schedule of Monday to Friday from 9:00 AM to 6:00 PM ET

Who you are:

• 4+ years healthcare administration experience, ideally having worked within virtual care
• Familiarity with SDOH platforms and referrals
• Results-oriented operator who moves fast
• Meticulous attention to detail
• Goes the extra mile for patients
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians
• Passionate about maternal and child health

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, >careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.