Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so were there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Care Coordinator

$16 - $23 per hour | Flexible Schedules

Bond Vet is building the next generation of veterinary clinics from the ground up and were looking for a compassionate Care Coordinator to join our team.

The Opportunity:

Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. Youre the first and last touchpoint for our patients, so youll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.

This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week.

What Youll Get

Competitive Pay: $16-$23 per hour (based on experience)
Additional Compensation:
- Team-Based Profit Sharing Bonus
  - When your clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool that is distributed among the team. Team members have earned up to an additional $250/month or more!

Comprehensive Benefits

Medical, Dental & Vision Plans
$0 monthly premiums for qualified individualsMental health support programs
401(k) with partial employer match
Paid Parental Leave
Commuter Benefits
Pet Bereavement Leave

Professional Growth

Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT/RVT

Work-Life Balance

Schedules released at least one month in advance
Flexible Scheduling Options
In-Clinic Pet Care Discount
Generous Employee Referral Bonus (up to $8,000)

Other Perks
At Bond Vet, we believe the little things matter. Weve designed our clinics and team experience to make everyday work life more comfortable, supportive, and fun.

A Fur-ever Home Feeling: A welcoming, supportive culture where peopleand their petstruly belong.
FIGS Scrubs Provided: Premium FIGS scrubs supplied by us and laundered in-clinic so you can focus on patients, not laundry.
Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts.
Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them.
Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand youre proud to be part of.
Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.
Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.

What Youll Do:

Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
Manage the schedule of daily appointments and walk-ins
Take and make calls and communicate via email to other Vet Practices and clients as necessary
Keep our common areas clean and well stocked
Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
Perform other duties as assigned by your team leaders

You Have:

At least 1 year of experience in customer service, hospitality, or client facing receptionist positions
Experience in the veterinary industry preferred
Excellent written and verbal communication skills
High attention to detail and ability to multitask with accuracy and efficiency
A high comfort level typing and utilizing multiple computer systems
Prior experience in veterinary practices or animal care is a plus

Bond Vet is only considering applicants who have independent unrestricted valid authorization to work in the U.S. for any employer and accept new employment for this position. Bond Vet does not sponsor employment-based visas for this position and cannot facilitate F-1 visa STEM OPT for this role.

At Bond Vet, were proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets. bondvet.com

By submitting an application, you agree to receive SMS messages from Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Text HELP for help. Message frequency varies and message and data rates may apply. Find more information in our privacy policy.

Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.

Care Coordinator - Alexandria

Bond Vet

Job Description