Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Parramatta, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We have multiple entry level opportunities in our Claims teams where you will manage a portfolio of workers compensation claims while working closely with injured workers, employers and treating health practitioners.

Case management at EML is a team effort. You will be supported by experienced specialists including Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders.

Your focus will be delivering a high level of service while supporting injured workers in their recovery and return to work.

The positions will be a full time, permanent based in our Parramatta office, with work-from-home flexibility (up to 3 days per week) considered after successful completion of probation.

YOUR RESPONSIBILITIES

• Provide early, timely and empathetic service to injured workers and employers.
• Manage a portfolio of workers compensation claims in line with legislation and compliance requirements.
• Deliver a positive customer experience while overseeing end to end outcomes for each claim.
• Communicate accurate and clear information about claims, entitlements, obligations and available options.
• Conduct claim reviews, case conferences and face to face meetings with clients when required.

ABOUT YOU

• Previous experience in medical, hospitality, retail or corporate environments with a strong customer service focus is highly desirable.
• Demonstrated commitment to delivering excellent customer service.
• Ability to multitask and adapt to changing priorities.
• Enjoy working in a collaborative team environment.
• Proactive and self motivated with the ability to think creatively when engaging with workers, employers and providers.
• Strong attention to detail and organisational skills.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.