Case Manager, LSU Cares
Louisiana State University
Baton Rouge, Louisiana
Full-Time
Competitive
OfficeManager
Louisiana State University invites applications for the position of Case Manager for LSU Cares. Reporting to the Assistant Dean of Care, the Case Manager coordinates and implements interventions with students experiencing challenges that are disruptive to their overall well-being, in crisis, and/or distress. The Case Manager assists the Assistant Dean overseeing students of concern, the Foster Care Youth program, and Transfer student programming. The Case Manager may supervise and/or provide support for WAE (part-time) employees, graduate assistants, practicum students, and interns.
GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE
Coordinates and implements interventions with students in crisis, distress, and of concern, including initial meetings, campus and community referrals, follow-up, and other efforts to provide thorough and effective education for students in need.
Assist students of concern in partnership with campus constituents.
Collaborates with appropriate stakeholders regarding interdisciplinary intervention efforts, including but not limited to, Care team members, student health practitioners, academic counselors, faculty, staff, parent/families, and others.
Oversee programming, develop community partners, and support campus education for the Foster Youth Support Program.
Attends and communicates with Care team members as needed for follow up on existing cases and initiation of new cases.
OPPORTUNITIES FOR LEADERSHIP
Provide leadership and build support for Foster Care Youth and Transfer students
The Care Case Manager will provide direction and leadership for our newly established Foster Care Youth Program. The Care Case Manager will supervise a grant funded part time Case Manager who has specific duties related to Foster Care Youth. The Case Manager also has the opportunity to evaluate current practices to expand outreach and programming with the Transfer Student population.
Build partnerships with university and community stakeholders
The Care Case Manager prioritizes ensuring that Care services are welcoming and accessible to all students. Working in a collaborative environment with university and community stakeholders, the Care Case Manager will strengthen existing partnerships as well as identify and establish new partnerships to best support students.
Increase LSU’s ability to respond to and prevent crisis on our campus
The Care Case manager assists in multiple aspects of communication and planning for student crisis response throughout campus. In partnership with the Assistant Dean for Care, there is a need to increase campus education about crisis prevention and intervention through the LSU Cares program.
ATTRIBUTES OF THE SUCCESSFUL CANDIDATE
A collegial team player who actively builds authentic and mutually beneficial relationships with students, staff and faculty.
Has a sincere positive regard for all persons including co-workers, faculty, staff, and students.
Has strong problem-solving skills and is solutions oriented to meet student’s needs.
Effective communicator with a variety of constituents.
Dedicated to high quality work, professionalism, and consistency in job performance.
Desire to focus on continuous improvement of programs where students’ needs are at the forefront of their everyday thinking and actions align with institutional and divisional objectives.
Must be able to manage a high case load in a fast-paced environment and able to plan, organize, and coordinate multiple projects simultaneously.
ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES
Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.
RESPONSIBILITIES
Case Management (65%): Coordinates and implements interventions with students in crisis, distress, and of concern, including initial meetings, campus and community referrals, follow-up, and other efforts to provide thorough and effective education for students in need. Assist students of concern in partnership with campus constituents. Builds partnerships and collaborates with appropriate stakeholders regarding interdisciplinary intervention efforts, including, but not limited to, Care team members, student health practitioners, academic counselors, faculty, staff, parent/families, and other support persons. Advocates and connects with campus and community resources for students of concern.
Administrative Support (15%): Responsible for day-to-day operations and assistance with students of concern cases and management of case load within Maxient. Also responsible for attending and assisting in the coordination of care team communication and follow-up.
Program Support (10%): Lead the Foster Youth Support Program by building/maintaining community and campus stakeholder partnerships. Providing education of the Foster Youth Support Program to community and campus stakeholders. Bring exposure to the Foster Youth Support Program. Establish processes to gather data related to former foster care youth on campus and use that data to inform program development and implementation. Develop more robust outreach and programming for Transfer Students.
Quality Control (5%): Ensures the highest level of support in every aspect of interventions provided to students. Embraces and executes the marginal gains approach and seeks to improve the level of all services, events, programs, and experiences in the department for continuous improvement every academic year.
Other Duties as Assigned (5%): Other duties as assigned by Assistant Dean of Care. This includes but is not limited to efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services, Finals Testing, other special projects etc.
MINIMUM QUALIFICATIONS
Bachelor’s degree in Social Work, Counseling, or a related field and at least one year of professional related experience working with vulnerable populations, crisis response, or related field.
OR
Master’s Degree from an accredited institution of higher education.
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
DESIRED QUALIFICATIONS
Master’s Degree in Social Work, Counseling, Higher Ed, or related field from an accredited institution of higher education.
At least two or more years of experience in higher education administration, social work, counseling, or closely related field.
Experience working with crisis response.
Understanding of mental health conditions, treatment plans, and terminology (including diagnostic categories) & medical privacy guidelines (HIPAA).
Experience with Maxient or other case management tracking tools.
ADDITIONAL REQUIREMENTS/EXPECTATIONS
This position may be asked to work during an official closure, but who is otherwise not required to
report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.
As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health-related matter, they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Assistant Dean for Care, the Dean of Students, or the appropriate law enforcement agency. The employee, outside of those rights contained within FERPA, should create no impression of client or patient confidentiality.
NOMINATIONS, APPLICATIONS, AND INQUIRIES
Applications will be accepted online on the LSU Careers website. Please direct all nominations and inquiries for the position to Miranda Brown, Assistant Dean for LSU Cares, at 225-578-0199. The search committee will begin reviewing applications immediately and will continue to accept applications and nominations until the position is filled. However, to ensure fullest consideration, candidates are encouraged to have complete applications submitted by May 11, 2026. Requested application materials include a letter of interest or cover letter; resume or curriculum vitae; and the names, telephone numbers, and e-mail addresses of at least three professional references. All applications, nominations, and inquiries will remain confidential. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.