This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

• Referral coordination (clinical trials or lab testing services projects) which includes data entry, collaboration with nursing, BAM, scheduling to booking of appointment, ensuring nurse training & supplies in place to conduct the service(s), follow up post appointment completion with healthcare providers, customers, etc.

• Training which includes recipient of training and delivery of training to nurses or other stakeholders on specific clinical trial protocols/lab testing procedures through telephone consultations and/or web-based meetings/training sessions within their geographical area or across Canada

• Clinical Trials coordination between client/manufacturer/principle investigator(PI) sites and all Innomar stakeholders involved in the delivery of Innomar services for that clinical trial project which may include the following; study nurse approvals, nurse travel proposals, study supplies/equipment, visit scheduling/confirmations, provision of visit data to all relevant parties in a timely manner, receiving and tracking all PI orders/documents for the delegated services, and forwarding on to relevant nurse, etc.) handling coordination of these day-to-day activities in collaboration with team members.

• Track, report and escalate issues to appropriate team members and managers for both Clinical trials & lab collection services.

• Acts as a resource providing remote clinical guidance to all Field Nurses regarding Clinical trial standard operating procedures, protocols, best practices, in real time patient care delivery with a focus on Good Clinical Practices and trial protocol adherence.

• Lab testing coordination between client/ manufacturer /patient support programs and all Innomar stakeholders involved in the delivery of Innomar services for that lab testing project, as well as remote nurse lab test guidance with process and guidance for different lab test collection services and ensuring all lab information is updated and available to the Field Nurses to access and reference.

• Post services reporting and billing activities related to the services in close collaboration/oversight by Senior Manager and accounting/BI

• Adherence to the general company processes.

• In additional the Caseworker may also be assigned other duties and tasks as required from time to time.

Education:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate degree program or equivalent combination of experience and education.

Work Experience:

• A minimum of one (1) year experience in customer service

• Comfortable client facing with customers such as physicians, research coordinators/nurses, nurses, Clinical Research Organizations, Laboratory managers, etc.

• Experience with Clinical trials and/or laboratory experience or medical field such as roles such as medical secretary, LPN/RPN, trial coordinator, PV experience, works with pharma, etc.

• Bilingual (French/ English)

• Ability to multitask

• Strong attention to detail

• Strong Problem-solving skills

• Experience in the medical and pharmaceutical field is an asset.

• Working knowledge of Word, Excel and Outlook

Skills and Knowledge:

• Advanced knowledge in medical / pharmaceutical industry

• Working knowledge of Clinical trials and/or laboratory services

• Strong business and financial acumen

• Strong analytical and mathematical skills

• Ability to communicate effectively both orally and in writing

• Effective interpersonal and leadership skills

• Effective organizational skills; with strong attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

• Excellent presentation skills

• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies