This position is on-site
The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to
government clients to assist them in managing their receivables and important documents. The core
function of this business is Mail Center Operations (Mailroom, Batching, Scanning, Dispatch, and Data
Entry) for a variety of clients located in Newark, DE. A successful candidate must be able to work
weekends/holidays, additional hours as required and successfully complete the government-required
background check. The duties and responsibilities described are not a comprehensive list and additional
tasks may be assigned as necessitated by business demands.
The Cash & Trade Proc Mgr. is an intermediate level Resident Role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage a Cash and Trade Operations team of Citi Perm and contractor staff, apply in-depth disciplinary knowledge to reach solutions and ensure deliverables are completed efficiently and accurately.
Responsibilities:
- Lead a team of 10-15 Citi entry level staff to process the workflow and meet client service level agreements.
- Review service quality, production systems, and client reporting within cash and trade operations
- Analyze complex and variable issues to resolve issues and ensure team deliverables meet performance and quality expectations
- Recommend quality reviews of cash management services, production systems, and client reporting
- Manage performance, identify areas of development/training and make recommendations for pay increases, promotions, terminations, hiring, etc. of team
- Contribute to planning, budget management and formulation of procedures
- Serve as backup to the Cash and Trade Operations Senior Manager
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Motivate/encourage staff to perform against standards
- Provide coaching and mentoring on the spot for their OC’s/perms
- Engage with staff for goals creation, mid-year performance discussions, year-end performance discussions, and any PIP or corrective action conversations.
- Perform 1:1 meetings with your teams at min monthly
- Perform 1:1 meetings with Temps for the first 60 days at min weekly
- Responsible for the temp talent in the POD and ensuring they are trained in ITS and the POD model.
- Escalate performance/interpersonal issues of temps to the agency manager
- Provide monthly temp reporting to the agency manager for each temp assigned to you
- Physically engage/check-in with staff members regularly; management by walking around, be visible/engaging with all team members
- Take attendance
- Review dress code of staff and address violations
- Make Floor announcements to the staff as needed
- Motivate/encourage staff to perform against standards
- Physically engage/check-in with staff members regularly; management by walking around
- Take attendance and report attendance issue to HR or Agency Managers
- Ensure staffing resources are aligned most effectively both within and across your shift.
- Keep up with escalations and respond to follow up questions from Prod Support and Sr. Managers in a timely manner.
- Serve as the backup for the Operations Coordinators when they off the floor.
- Utilize reporting to keep up with the progress of work on the production floor
- On the fly strategy discussions with peers, manager, and OC’s by visualizing and understanding what is happening on the production floor
- Support business functions when low staffed
- Monitor batching volumes
- Perform daily cash responsibilities
- Review of audit controls and documents, help prepare for audit reviews and monthly MCA. This requires the physical review of all audit related documents.
- Review compliance misses with your team member. Have 1:1 session to review the concern and educate staff on proper protocols.
- Review dress code of staff and address violations
- Make Floor announcements to the staff as needed
- Collaboration with on-site MNX team for pickups and delivery
- Escorting non-access visitors
- Evacuation support and management; fire drills and severe weather
- Coverage of peers and OC’s when they are on lunch/break
Qualifications:
- 5-8 years of experience in a related cash and trade operations management role
- Proven experience in creating and implementing processes that result in improved business performance
- Effective verbal and written communication and analytical skills
- A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
- Minimum 2 years supervisory experience required, in lockbox operations environment preferred
- BS/BA or equivalent work experience required
- Must have strong attention to detail and solid time management and organization skills
- Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
- Schedule flexibility as management team works 24/7 and meeting times vary
- Intermediate Microsoft Office required
- Strong and effective written and verbal communication skills across diverse audience and levels
- Ability to provide leadership in a fast-paced, changing environment
- Ability to quickly grasp operational processes and understand training
- Strong ‘influence management’ skills
- Able to work weekends and holidays
- Able to attend management meetings off-shift as needed
- U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
- Must pass an extensive background check (renewed every 5 years)
Education:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Schedule 8:30 am - 5 pm est Monday - Friday
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Job Family Group:
Operations - Transaction Services
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Job Family:
Cash Management
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Time Type:
Full time
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Primary Location:
Newark Delaware United States
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Primary Location Full Time Salary Range:
$78,080.00 - $117,120.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Jun 19, 2026
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
