Job Description:
- Lead administrative and strategic initiatives for the Credit and Collections team.
- Conduct quality audits and implement improvement plans.
- Manage reporting, compliance, and governance activities.
- Collaborate with leadership on strategic projects and process enhancements.
- Drive continuous improvement and innovation in collection processes.
- Oversee team development, engagement, and succession planning.
- People Manager of a team of up to 10-12 Credit/Cash/Collection Representatives.
- Builds an engaging culture of teamwork and respect.
- Responsible for engaging with and being accountable for the quality and performance of the Cash Collection Services to stakeholders at all levels within the business.
- Proactively manages the collection process to deliver payment on time from customers.
- Reviews and approves exceptional credit terms, and/or credit hold releases.
- Defines actions to improve Days Sales Outstanding (DSOs).
- Works with businesses and corporate accounting to define, update and implement credit control policies.
- Acts as a partner for other functions impacting the Order to Cash process - customer services, supply chain, finance, cash management and accounting.
- Delivers services according to targets aligned with business stakeholders and with reference to agreed key performance indicators (KPIs) and service level agreements.
- Expected to deliver year on year improvements in KPI’s as agreed with stakeholders and / or companywide projects for operational improvements (e.g. DSOs, operational efficiency).
- Plays a key role in managing projects to improve processes and add innovation to the cash collection process and other Order to Cash process improvement initiatives.
- Effectively manage and support complex, transitional, Shared Service initiatives and cross-functional Teams.
Job Requirements:
- + years’ experience in Leading an Operations management Team in a shared services or call center environment.
- Knowledge of SAP and/or Oracle and Order to Cash process stream.
- Experience in managing change or transformation projects within finance, IT, shared services and call center environments.
- Proven ability to manage talent pipeline within a team.
Minimum 5 years’ experience in a customer-facing role or managing a customer-facing team.
Operating Company:
Corporate
Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
