Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJs
- BJs pays weekly
- Eligible for free BJ's Inner Circle and Supplemental membership(s)*
- Generous time off programs to support busy lifestyles* (Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty)
- Benefit plans for your changing needs* (Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending)
- 401(k) plan with company match (must be at least 18 years old)
*eligibility requirements vary by position
**medical plans vary by location
Job Summary
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments. Provides excellent member service in an efficient and productive manner. Maintains the overall cleanliness of the front-line department.
Team Members:
- Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
- Strive for flawless execution and hold ourselves accountable.
- Act with honesty and integrity and lead with the member in mind to address all concerns and escalate as appropriate.
- Ensure a safe and positive environment for members and each other.
- Embrace inclusion and diversity with collaboration and respect. Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt to move as fast as the world around us.
- Maintain a friendly and positive attitude.
Members:
- Deliver service excellence through all points of contact.
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for members.
- Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean.
Club Standards: Work as a team to deliver GOLD club standards daily.
- Work with commitment and pride to deliver GOLD - Grand opening look daily including stocked items, promotional plans executed, visible accurate signage, clean and organized inside and out.
Know your Business:
- Understand how to access and read production and/or financial performance reporting for your department.
- See the connection between consistent execution and the positive impact it can have on the business.
Major Tasks, Responsibilities, and Key Accountabilities
- Exhibits clear understanding of all BJs Membership options including renewals, EASY renewal option, BJs Loyalty programs, and Rewards redemption.
- Provides a high level of customer service to Members and checks them out timely and efficiently.
- Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals.
- Collects payments via cash, check, or other charge payments and issues receipts or change due.
- Stays updated on merchandise promotions, advertisements, and product information. Discounts purchases by redeeming coupons.
- Maintains cleanliness of the frontline area and assists in general club housekeeping when necessary.
- Returns re-sellable merchandise to sales floor area.
- Manages self-checkout and scan and pan lanes, assists Members with operations and technical difficulties.
- Meets cashier productivity expectations.
- Maintains all club policies and procedures.
- Performs other duties as assigned including other departments as needed.
- Regular, predictable, full attendance is essential.
Qualifications
- Basic math skills preferred.
- Prior cashier or sales experience preferred.
Environmental Job Conditions
- Frequent movement on hard surfaces, with occasional bending, handling, pulling, reaching, and stooping.
- Frequently lifting objects up to 30 pounds; assistance may be needed for heavier or awkward objects.
- Located indoors with infrequent exposure to temperature extremes, loud noises, and occasional cleaning agents.
