JOB SUMMARY:
Field-based Technician role fulfills all aspects regarding installation and service of dental technology in the practitioner's office with the focus on "excellence" in customer service.
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:
- Provides responsible repair and installation services to our customers in a courteous and professional manner.
- Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
- Maintains and manages proper levels of inventory in van.
- Attends all required training
- Complies with all OSHA regulations as outlined in the OSHA manual and training.
- Maintains and utilizes personal protective equipment when needed.
- Communicates in a timely manner to all necessary inside personnel and dispatchers
- Educates customers on proper care and maintenance and advises on troubleshooting procedures.
- Completes all work orders in a timely manner and submits all job related paperwork within the required timeframes.
- Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
- Participates in special projects and performs other duties as required.
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
Physical Activities:This position requires the delivery, installation and repair of equipment involving customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of this position, at times, may require substantial an/or repetitive bending, stooping and lifting.
Experience:- Ideal Candidates demonstrate a minimum of three years' experience as a customer-facing Field Technician. Previous dental experience preferred but not required.
Specialized Knowledge and Skills:The successful entry-level candidate will possess a high school diploma, or equivalent, and will ideally have several years' experience in computer networking including hardware and software configuration, troubleshooting and installation.
Intermediate candidates will possess all basic skill sets above, plus have IT industry certifications such as Comp TIA A+, Server, Networking, Security, MTA, MCSE, etc.
Advanced candidates possess all Intermediate skill plus have a working knowledge of Xray, (including 3d/cone beam/CAT), digital diagnostic equipment, PLCs, digital laboratory equipment and possess general proficiency and desire to work with computers and office - based software systems. Experience with commercial audio and video systems as well as working knowledge of hydraulics, mechanical and electrical systems preferred.
Other:- Strong customer interpersonal skills.
- High School Diploma, Associates Degree or Technical School Certification is desirable.
- Must be able to comply with company uniform and dress policy and must be able complete all work related tasks utilizing company provided laptop.
- Valid driver's license required.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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