Change and Adoption Manager - Digital Workplace

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Change and Adoption Manager is a key member of the Digital Workplace team, responsible for driving the human side of technology change and building the frameworks that make that change scalable and repeatable. This role operates as a principal‑level individual contributor, focused on designing scalable experience, change, and adoption systems rather than executing isolated deliverables. The Change and Adoption Manager shapes strategy, standards, playbooks, and operating models that enable platform teams to deliver consistent, high‑quality employee experiences at scale.

This role leads employee experience strategy, change management planning, and adoption initiatives across the Digital Workplace platform and application ecosystem, serving a global user base spanning multiple regions, business units, and device platforms.

Critically, this is not a purely executional role: the manager is expected to design the systems, runbooks, and communication frameworks that allow the team to operate proactively and to work closely with developers and technical teams to ensure that Employee Experience (EX) intent and business requirements are faithfully translated into the platforms users interact with every day.

What This Role Is Accountable For

• Designing and embedding scalable EX, change, and adoption frameworks across the Digital Workplace ecosystem

• Driving measurable improvements in platform adoption, usability, and employee confidence through data‑informed strategies

• Serving as the voice of the end employee in Digital Workplace design, configuration, and delivery decisions

• Enabling platform and engineering teams with clear standards, playbooks, and insights to deliver consistently strong employee experiences

Employee Experience (EX)

• Lead end-to-end EX strategy for the deployment of new and enhanced COTS Digital Workplace products, ensuring solutions are intuitive, accessible, and aligned with end-user needs.

• Conduct user research, persona development, journey mapping, and usability testing to inform design and deployment decisions.

• Partner with product owners, IT, and business stakeholders to translate user insights into actionable product and configuration improvements.

• Establish and maintain EX standards, design principles, and feedback loops across the Digital Workplace application ecosystem.

• Advocate for the end-user experience throughout the product lifecycle — from requirements gathering through post-deployment optimization.

Change Management

• Develop and execute structured change management plans using industry-recognized frameworks (e.g., Prosci/ADKAR, Kotter, McKinsey) for all Digital Workplace platform initiatives.

• Conduct change impact assessments and stakeholder analyses to identify resistance points, change readiness gaps, and communication needs.

• Define and track change management success metrics throughout the change life cycle, including indicators such as readiness, engagement, adoption progression, and post‑deployment stabilization.

• Collaborate with HR, other IT teams, Communications, and senior leadership to align change strategies with organizational culture and business priorities.

• Manage change management activities across multiple concurrent Digital Workplace programs and projects.

Adoption & Training

• Design and implement comprehensive adoption programs to drive successful uptake of new and enhanced Digital Workplace tools and platforms.

• Create multi-channel communication plans and enablement materials including training guides, e-learning modules, quick reference cards, and video content.

• Establish adoption KPIs (e.g., active usage, feature adoption, training completion, employee satisfaction signals) and leverage analytics to measure platform utilization, identify adoption barriers, and iteratively refine strategies.

• Build and manage a Champion/Super User network to scale adoption support across business units and geographies.

• Deliver live and virtual training sessions tailored to diverse audiences, including end users, managers, and IT staff.

Stakeholder Engagement & Governance

• Serve as the primary point of contact for change and adoption-related communications across all Digital Workplace initiatives.

• Build trusted relationships with business unit leaders, regional teams, and cross-functional partners to ensure alignment and buy-in.

• Contribute to governance frameworks that support sustainable, repeatable change and adoption processes.

• Provide regular, outcome‑focused reporting on adoption health, change progress, and risk mitigation, translating data into actionable insights for Digital Workplace leadership.

Platform & Environment Stewardship

• Manage EX, change, and adoption activities across a global Digital Workplace ecosystem that includes Microsoft 365, Google Workplace, Adobe, Druva, Lucid, Zoom, and additional COTS applications — with new tools and enhancements introduced on a rolling basis.

• Develop platform-specific adoption strategies that account for the nuances of each application, its target user segments, and its integration points within the broader Digital Workplace environment.

• Support a predominantly Windows endpoint environment (~85%) while ensuring change and adoption deliverables are equally effective for macOS users (~15%), including platform-specific guidance, training materials, and EX considerations.

• Partner with platform owners and IT teams to stay current on roadmap changes, upcoming releases, and deprecations — proactively initiating change and adoption planning ahead of employee-impacting events.

• Collaborate with developers and technical teams to influence how Digital Workplace solutions are built, configured, and presented to users, translating EX research findings and business requirements into clear, actionable specifications.

• Apply technical fluency to platform customization contexts such as ServiceNow ITSM EX configuration and M365 extensibility (e.g., SharePoint, Power Platform, Teams), serving as the bridge between user needs and developer execution.

Qualifications

Required

• 5+ years of experience in Change Management, Employee Experience, or Digital Adoption roles within a corporate IT or Digital Workplace environment.

• Ability to collaborate effectively with developers and technical teams, translating EX insights and business requirements into actionable specifications that influence how Digital Workplace solutions are built and configured without necessarily writing code.

• Demonstrated experience managing change for enterprise COTS technology deployments, with direct exposure to one or more of the following: Microsoft 365, Google Workplace, Adobe Creative/Acrobat suite, Druva, Lucid (Lucidchart/Lucidspark), or Zoom.

• Proficiency in change management methodologies; Prosci/ADKAR certification or equivalent strongly preferred.

• Strong EX fundamentals, including employee research, journey mapping, persona development, and usability testing.

• Excellent written and verbal communication skills with the ability to tailor messaging to executive, manager, and end-user audiences.

• Experience developing and delivering training content across multiple formats and delivery channels.

• Proven ability to manage multiple concurrent initiatives in a fast-paced, matrixed organization.

Preferred

• Experience in a global enterprise environment with multi-region stakeholder management across the Americas, EMEA, and APAC, including sensitivity to regional differences in technology adoption patterns and change readiness.

• Hands-on experience supporting end users across both Windows and macOS endpoints, with an understanding of how platform differences affect EX, training design, and adoption materials.

• Coding experience or technical familiarity is a strong asset — particularly around ServiceNow ITSM configuration and EX customization, or M365 platform extensibility (e.g., Power Platform, SharePoint customization, Teams app development). Candidates who can bridge EX intent and developer execution are strongly preferred.

• Familiarity with Digital Workplace platforms and the broader ecosystem of productivity, collaboration, and endpoint management tools.

• Exposure to RPA, AI-assisted tools, or intelligent automation initiatives from a change and adoption perspective.

• Experience with adoption analytics platforms or dashboards (e.g., Microsoft Viva Insights, Google Workspace dashboards, WalkMe, Pendo).

• Bachelor's degree in Organizational Psychology, Human-Computer Interaction, Information Systems, Communications, or a related field; advanced degree a plus.

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 112,000 - 162,000 CAD / Annual

Poland - Warsaw Office WAO : 257,000 - 425,000 PLN / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.