Chief of Staff to the Managing Director – Intel Customer Support

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

$160,000.00 - $220,000.00

Location:

Hillsboro,OR, Phoenix,AZ

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Chief of Staff to Managing Director – Intel Account

Role Summary

The Chief of Staff (CoS) to the Managing Director is a trusted advisor, execution leader, and responsible for driving end‑to‑end governance, execution rigor, and value realization across Applied Materials’ Intel account.

This role ensures globally standardized execution, clear accountability, and measurable outcomes across all fabs, functions, and programs supporting Intel. Acting as a force multiplier to the Managing Director, the CoS leads a structured program framework across five excellence pillars—Operational, Customer, Commercial, Performance, and Strategic Excellence—to deliver predictable performance, protect margin, and elevate supplier value recognition. This position will be located in either Chandler, Arizona or Portland, Oregon. Travel requirement: up to 30%.

Key Responsibilities

Central Program Leadership & Governance

• Lead a scalable governance model across the Intel account
• Implement globally standardized execution frameworks with site-level accountability and measurable KPIs
• Define clear ownership structures across pillars, ensuring no gaps in execution or accountability
• Build proactive governance mechanisms to replace reactive escalation management with structured, predictable execution

Five Pillars of Excellence Ownership

Drive execution across five integrated pillars aligned to customer outcomes:

Operational Excellence

• Govern global safety, quality, and operational standards across all Intel sites
• Ensure cross-site standardization and adoption tracking
• Lead structured escalation frameworks with defined response models

Customer Excellence

• Own QBR cadence, supplier score alignment, and executive-level value narratives
• Ensure delivered value is translated into customer recognition and ranking improvements
• Establish value capture governance and reporting discipline

Commercial Excellence

• Drive end-to-end commercial governance, including Beyond-Spec workflows and pricing integrity
• Protect margin through disciplined agreement tracking and entitlement recovery
• Build transparency via commercial dashboards and program tracking

Performance Excellence

• Govern fleet performance, uptime, and cost-down programs
• Drive install cycle optimization and R&D-to-HVM transition rigor
• Ensure consistent global performance against customer commitments

Strategic Excellence

• Lead VoC-driven innovation roadmap and digital program scaling
• Ensure innovations move beyond pilots into global deployment
• Enable executive visibility into innovation impact and service growth

Strategic & Customer Alignment

• Align account strategy to Intel’s technology roadmap, fab ramps, and manufacturing priorities
• Translate commitments into integrated, cross-functional execution plans tied to pillar outcomes
• Ensure leadership alignment on risks, dependencies, and growth opportunities

Executive Advisory & Decision Support

• Act as a strategic partner to the Managing Director on account performance, escalation management, and long-term partnership strategy
• Deliver executive-ready narratives that connect execution to customer value and supplier ranking
• Synthesize complex data into clear insights tied to business and customer impact

Operational Cadence & Execution Discipline

• Establish and run a structured operating system including QBRs, escalation reviews, KPI tracking, and milestone governance
• Track execution against SLAs, customer commitments, and pillar metrics
• Ensure disciplined follow-through with clear accountability across teams
• Coordinate with Account Central Operations to support and drive projects, data analysis, and escalation-based initiatives

Cross-Functional Leadership

• Act as the connective layer across Engineering, Services, Manufacturing, Supply Chain, Quality, and Digital teams
• Drive alignment at global scale and anticipate cross-functional dependencies and risks
• Influence without authority across a highly matrixed organization

Customer Interface & Escalation Management

• Lead proactive escalation frameworks ensuring “zero surprise” execution for Intel
• Coordinate executive-level issue resolution with defined governance and SLAs
• Represent the Managing Director in high-impact internal and external forums

Value Realization & Performance Tracking

• Ensure Applied Materials “owns execution rigor and governance” to deliver:
  • Predictable capacity
  • Protected economics
  • Improved partnership outcomes at scale
• Translate performance into quantifiable customer outcomes (scorecards, rankings, and KPIs)

Special Projects

• Lead high-impact initiatives tied to program transformation, operational improvement, or strategic growth
• Drive time-sensitive, high-visibility initiatives on behalf of the Managing Director

Required Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred
• 8–12+ years of experience in strategy, operations, program management, consulting, or customer-facing leadership roles
• Experience supporting large, strategic customers in a complex, matrixed organization
• Strong executive communication, analytical, and problem-solving capabilities
• Ability to operate effectively in high-pressure, customer-critical environments

Preferred Qualifications

• Experience in semiconductor capital equipment, high-tech manufacturing, or global operations
• Previous experience working directly with Intel or similarly complex tier-1 customers
• Background in management consulting, corporate strategy, or enterprise program leadership
• Demonstrated success influencing senior stakeholders without formal authority

Key Competencies

• Executive presence with strong program governance mindset
• Ability to drive structured execution across multiple dimensions simultaneously
• Strong commercial and operational acumen with focus on value capture and margin protection
• Proven ability to create clarity, accountability, and measurable outcomes in complex environments

Why This Role Matters

This role is critical to ensuring Applied Materials delivers consistent, high-quality execution for Intel while strengthening a long-term strategic partnership. The Chief of Staff enables focus, alignment, and speed—ensuring customer commitments translate into measurable outcomes.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.