Handle client, agent, and channel inquiries to resolve concerns and queries, sharing knowledge with the team. Follow up on client requests to ensure satisfaction. Address complaints promptly, make recommendations for resolution, and suggest preventive measures. Collaborate closely with management to foster a harmonious work environment. Require 2-4 years of experience in life administration, customer service, or policy servicing. Fluent in English and Mandarin, both oral and written. University graduate preferred, or matriculated with at least 1 year of relevant experience. Good attitude and ability to work under pressure.
