CitiService Client Service Manager

About Investor Services

Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products, including Custody, Funds and Execution Services. We are a critical partner to our clients, ensuring efficient and scalable operational services.

Team and Role Overview: We are seeking an experienced and client-focused Manager to lead a Dublin based Client Service Team within CitiService Investor Services Operations. This individual will be responsible for the leadership and strategic direction of the CitiService team in Dublin, as well as directly managing senior client relationships. The successful candidate will be adept at managing through and influencing change, as CitiService is an evolving team focused on facilitating efficient, scalable operational services across all products within Investor Services. This role requires a strong ability to drive and influence change, advocate for client needs, and contribute to the future success of CitiService within EMEA but also globally.

Responsibilities:

• Manage a group of client service professionals servicing key Investor Services clients.
• Provide opportunities for staff to develop their servicing skills and knowledge of client needs, while the team remains motivated to provide a high level of service. Provide continuous guidance and direction in relation to skillset requirements to ensure service excellence.
• Drive Citi's Leadership standards across the group and foster a high-performing culture among staff.
• Possess comprehensive knowledge of Custody Business products (Settlements, Asset Servicing, Cash/FX, Tax, Third-Party Lending).
• Manage client inquiries, ensuring timely responses and the escalation of critical issues.
• Partner with other groups to drive and influence change, and to design the future target operating model as CitiService continues to grow in EMEA.
• Provide in-depth analysis to define root causes of client queries, anticipate needs, and develop innovative solutions for recurring issues. Participate in and support strategic initiatives aligned with CitiService.
• Apply robust risk assessment, safeguarding Citigroup, clients, and assets. Ensure compliance with laws, regulations, and company policy; exercising sound ethical judgment. Proactively escalate, manage, and transparently report control issues, fostering accountability.

Qualifications:

• Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred).
• Significant management experience working for global financial institutions, preferably in Custody Operations.
• Proven experience in delivering service excellence and managing relationships with large global clients.
• Proven track record of driving change through target="_blank">here.

  Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

  Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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  Job Family Group:

  Operations - Transaction Services

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  Job Family:

  Securities and Derivatives Processing

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  Time Type:

  Full time

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  Primary Location Full Time Salary Range:

  85 600,00 € - 128 400,00 €

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  Most Relevant Skills

  Please see the requirements listed above.

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  Other Relevant Skills

  For complementary skills, please see above and/or contact the recruiter.

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  Automated Processing and AI

  We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

  Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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  This job opening is for an existing job vacancy.

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  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
  
  View Citi’s EEO Policy Statement and the Know Your Rights poster.