CitiService Investor Custody Group Manager
Citi
Dublin, Unknown, Éire / Ireland
Full-Time
Competitive
HybridManager
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
About Investor Services
Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner for our clients, ensuring efficient and scalable operational services.
Role Overview
We are seeking an experienced and client-focused leader at the C14 level to join the CitiService team supporting Investor Services Operations. This individual will be a part of the leadership team driving the strategic direction of CitiService teams as well as directly managing senior client relationships within the region.
What you will do:
Demonstrate strong expertise across Custody products—including Settlements, Asset Servicing, Cash/FX, and Tax—and applies this knowledge to support complex client needs.
Manage senior‑level institutional client relationships, act as a strategic internal advocate and ensure seamless, high‑quality service delivery throughout the client lifecycle.
Oversee end‑to‑end service delivery, ensuring post‑sale and post‑implementation support meets agreed standards, adapts to evolving requirements, and includes effective escalation management and leadership reporting.
Drive continuous improvement through regular review of processes, workflows, and controls, enhancing operational efficiency, service quality, and risk management.
Own client scorecards, KPIs, and feedback mechanisms, performing root‑cause analysis, anticipating client needs, and developing innovative solutions to prevent repeat issues.
Represent Service Delivery in all client touchpoints—Service Reviews, Issue Management, partnership calls, and DDQs—ensuring clear communication and consistent follow‑through.
Champion Citi Leadership Standards by developing team capabilities, ensuring cross‑coverage, fostering a proactive service culture, and strengthening collaboration with front office and operations partners.
Ensure alignment between Service Delivery and Client Implementation across change events, leading operational readiness, transitions, and early‑life support, while maintaining full accountability for results, compliance, ethical judgment, and the effective use of AI tools to drive productivity and innovation.
What we will need from you:
Broad experience in Custody industry, including leadership roles within Investor Services or similarly client‑focused environments.
Extensive experience managing major institutional client relationships with strong awareness of regional service expectations.
Proven ability to lead large, matrixed teams, demonstrating ownership, sound judgment, and the capability to motivate both direct reports and cross‑functional partners.
Strong track record in driving transformational change using data‑driven insights, collaboration, and execution of complex, large‑scale initiatives.
Exceptional communication, presentation, and facilitation skills, with experience leading senior client engagements and high‑level internal forums such as Steering Committees.
Advanced analytical skills, able to synthesize diverse information, identify themes, and create structured solutions for complex issues.
Effective leadership and partnership‑building capabilities, with demonstrated success fostering strong relationships across global and regional teams.
High adaptability in evolving or emerging business areas, supported by deep financial‑services knowledge, regulatory understanding, and a Bachelor’s degree (Master’s preferred).
What we can offer you:
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-AS3
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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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