Claims Dispute & Litigation Controller

Practice Group / Department:

Claims Team

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.

With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

About us

Norton Rose Fulbright is a global law firm providing the world’s pre-eminent corporations and financial institutions with a full business law service. Our dispute resolution practice combines sector insight with technical excellence to deliver commercially focused outcomes for our clients.

The Role

We are looking for a Claims Dispute & Litigation Controller to join our Claims Team in Newcastle. This role sits within a growing Newcastle disputes practice with a primary focus on aviation-related claims, acting for major airline clients on passenger disputes. Alongside this, you will also gain exposure to a broader range of consumer disputes work, offering a varied and dynamic introduction to commercial litigation. This is an excellent opportunity for someone to develop hands-on litigation experience within a global firm, working as part of a collaborative and high-performing team.

Key Responsibilities

• Assist legally qualified colleagues in the conduct of high-volume consumer claims, both within the aviation sector and in other key sectors
• Maintain accurate case management records and meet court deadlines
• Review claims, client evidence, and other documentation to inform liability decisions
• Draft legal documents including defences, witness statements, and other court forms
• Support CPR-compliant case progression, produce exhibit bundles and hearing bundles
• Communicate effectively with colleagues, clients, counsel, and third-party opponents
• Attend mandatory mediation appointments
• Produce post-trial reports feeding into a process of continuous improvement
• Ensure efficient, commercially focused claims handling

Skills and Experience Required

• Experience in claims, paralegal, or litigation support roles
• Interest in aviation and consumer litigation
• Strong organisation and attention to detail
• Strong communication skills
• Proactive and commercially aware
• Collaborative and motivated to develop

#LI-JC1 #LI-Hybrid

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.