Claims Manager - Leave & Disability

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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Profile Summary:

The Leave & Disability Claims Manager oversees the administration and management of disability and leave claims within the Claims organization. This role is responsible for ensuring compliance with federal and state regulations, providing exemplary customer service, and managing a team of claims professionals. The manager will collaborate closely with internal stakeholders and global partners to ensure efficient and effective claims processing, while continuously striving to enhance processes and outcomes. This role involves strategic department and team planning, making decisions that may require deviating from normal guidelines, and aligning team goals with the broader Claim vision to ensure customer-centric claims management that enables Voya to excel in the Workplace market.

Profile Description:

• Administration & Management: Oversee the administration and management of disability and leave claims, ensuring compliance with federal and state regulations such as FMLA, ADA, HIPAA, and ERISA.
• Team Leadership: Lead and manage a team of claims professionals, offering guidance, support, and development planning to ensure high performance and maintain Voya culture.
• Decision-Making: Evaluate complex claims and situations, making informed decisions that require judgment and providing direction on disability and leave management claims.
• Customer Service: Deliver exemplary customer service to claimants, ensuring timely and accurate communication and resolution of claims.
• Process Development: Develop, implement, and adopt claims policies and procedures to ensure consistency, efficiency, and compliance.
• Partnership: Collaborate with global partners and internal stakeholders, including HR, legal, and operational teams, to align claims management with company goals and regulatory requirements.
• Performance Monitoring: Monitor and report on key performance indicators (KPIs) related to claims management, providing insights and recommendations for improvement.
• Quality Assurance: Facilitate regular audits and reviews of claims processes to identify areas for improvement and implement necessary changes.
• Continuous Improvement: Source opportunities for technology and process improvements from claims professionals to enhance operational efficiency and drive continuous improvement at the source.
• Resource Management: Manage demand and capacity to ensure optimal resource allocation.
• Industry Awareness: Stay current with industry trends and changes in regulations related to disability and leave claims.
• Additional Duties: Perform other duties and projects as assigned.

Knowledge & Experience:

• Bachelor’s degree in a relevant field such as Insurance, Human Resources, or related discipline.

• Minimum of 5 years’ experience in disability claims management l

• Exceptional knowledge with leave related laws/regulations, FMLA; ADA; PFML, Paid Sick Leave, PWFA, and pregnancy related leaves.

• Strong background in disability management and industry best practices

• Excellent analytical and problem-solving abilities, with the ability to influence key decision makers to drive process improvements and change management.

• Strong communication and interpersonal skills to build and foster effective partnerships across the enterprise.

• Professional certifications such as Certified Disability Management Professional (CDMP), Certified Claims Professional (CCP), or similar are highly desirable.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$88,470 - $110,590 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.