Primary Details

Time Type: Full timeWorker Type: Employee

• Hybrid working – two days in the office each week, with one designated anchor day set by your team leader

• Location: Perth, Brisbane, Parramatta or Newcastle

• Perth based Hours: Monday to Friday, 8:45am – 5:00pm

• East coast based Hours: Monday to Friday, 9:45am – 6:00pm

• Permanent role, Full-time hours

• Please see more information about QBE careers here Careers

The Opportunity

We have x2 permanent opportunities for Claims Officers to join our Commercial Property Claims Team where you will be responsible for managing end-to-end claims.

Your new role

• Provide delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.

• Manage both Commercial and Domestic Claims property claims.

• Maintain knowledge of insurance guidelines and policy changes.

• Maintain good client relationships and respond to client requests promptly.

• Identify and report suspicious or fraudulent claims.

• Share information with stakeholders while considering confidentiality guidelines.

• Ensure compliance with accreditation levels and policies.

• Provide clear and timely communication with all stakeholders.

About you

• Previous experience in commercial claims is highly regarded; however, candidates with proven claims experience are also encouraged to apply

• A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands

• A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional

• Self-motivated with excellent time-management skills

• Solution focused, pride yourself in providing an exceptional customer experience at every point of contact.

• Self-motivated maintaining high levels of excellence through times of change and show resilience in the face of a challenge.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 16/07/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.