Claims TPA Supervisor - Bodily Injury, Property Damage, & Liability

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary

This position is responsible for providing daily support, supervision, and guidance to a team of adjusters handling of commercial insurance claims. This may include supervision of claims handled by a Third-Party Administrator (TPA).

Essential Functions
• Ensure that the claim team follows our best practices to optimize claim processing quality and timeliness.
• Provide appropriate upfront directives on daily new claim assignments.
• Assist the claim team in coverage investigations, liability analysis, damage and injury evaluation, reserving, and settlement negotiations.
• Ensure compliance with Insurance Department regulations.
• Monitor individual performance and ensure it meets expected quality and performance objectives.

Knowledge, Skills, and Abilities
• High-school degree or equivalent, college degree preferred.
• NY State Adjusters license or equivalent a plus, but not required. Ability to obtain state licensing as needed within 9 months of hire.
• Minimum of 2-3 years exposure to commercial claims handling including first-party and third-party claims adjustment (knowledge of commercial coverages a plus).
• Knowledge of various state regulations as they apply to the claims resolution.
• Strong written and verbal communication skills.
• The ability to succeed and excel in a collaborative and team-based environment
• Strong time management and desk management skills.
• Knowledge of and ability to operate efficiently in a Windows-based environment using Excel, Word, and Outlook as well as company claim administration software.
• Ability to work independently and to carry out assignments to completion.

#LI-EO

#LI-On-site

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$85,000k - $115,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

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