Claims Training and Development Facilitator

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which itoperatesthrough partnerships with charitable organizations, employeegivingand volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visitwww.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have careeroptionsandtruly enjoythe work they do.

Benefits to joining Allstate

• Flexible Work Arrangements.

• Employee discounts (15% on auto and property insurance, plus many other products and services).

• Good Office program (receive up to $400 back afterpurchasingoffice equipment).

• Student Loan Payment Matching Program for Government Student loans.

• Comprehensive Retirement Savings Program withemployer matchedcontributions.

• Annual Wellness allowance to support employees with improving health and wellbeing.

• Personal days.

• Tuition Reimbursement.

• Working within the community and giving back.

Role Designation:Remote

• Deliver engaging, high-impact learning experiences through effective facilitation and follow-up coaching

• Design, develop, and continuously improve learning programs aligned to business goals and skill gaps

• Partner with business stakeholders, SMEs, and project teams to assess needs and implement targeted solutions

• Evaluate learning effectiveness using performance data and feedback; recommend and implement enhancements

• Support Claims leaders, Quality, and Compliance teams in identifying and addressing capability gaps

• Communicate project status, risks, and timelines to ensure effective delivery and resource alignment

• Contribute to continuous improvement by sharing best practices, tools, and lessons learned

Functional Skills

• Facilitation & Engagement: Engages diverse audiences through clear, interactive virtual delivery

• Learning Design: Creates practical, business-aligned learning solutions that drive skill development and adoption

• Coaching & Mentoring: Supports learners in applying knowledge to real-world scenarios

• Consulting & Collaboration: Builds strong partnerships and influences stakeholders to address learning needs

• Project Management: Manages multiple priorities effectively within an agile environment

• Technology Proficiency: Leverages tools (e.g., MS Teams, Workday, SharePoint) to deliver and support learning

Qualifications:

• Advanced knowledge and experience in handling Bodily Injury claims

• Strong facilitation and presentation skills, with the ability to confidently deliver training to diverse audiences

• Working knowledge with internal Allstate applications (Claims Center, AllDocs, Genesys, etc.)

• Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot, Menti meter, etc.)

• Excellent communication and consulting skills, with the ability to influence, engage, and build trust with stakeholders

• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment

• Demonstrated problem-solving skills, with the ability to identify gaps and recommend practical solutions

• Ability to work both independently and collaboratively, taking initiative and ownership of outcomes

• Comfortable adapting to change and learning new tools, processes, and ways of working

• Bilingual in French is an asset.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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