Client Advisor

ABOUT THE ROLE

Location: Kith London (Selfridges)

Status: Full-Time

Compensation: £14.42 / hr + 1% Commission

Position Summary:

The Kith Client Advisor is a very important piece of the client’s in-store experience as well as the overall operations of the store. Through best-in-class service, the Client Advisor ensures customers have a consistent, genuine, and quality experience while in our store(s). Acting as a brand ambassador, the Client Advisor plays a key role in helping create and maintain an organic and enjoyable overall customer experience. By providing authentic and curated after-sale communication, the Client Advisor seeks to foster and grow client relations to drive sales. The Client Advisor supports company and management initiatives/direction, while always adhering to the brand’s policies and procedures. Client Advisors are scheduled to flex schedules and hours are given based on the needs of the business.

RESPONSIBILITIES

Primary Responsibilities:

• Greet, assist, and provide best-in-class customer service to all Kith clients & customers.

• Foster and maintain relationships with clients through professional, friendly, and efficient after-sale communication.

• Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.

• Continuously partner with the Management team regarding individual goals as well as overall business.

• Partner with the Management team to efficiently execute action plans and brand initiatives.

• Assist in ensuring completion and accuracy of any/all operational task(s), as business needs.

• Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.

• Properly communicate sell-through, to ensure product availability.

• Always ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.

• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks:

• Aid during any Visual initiatives, as needed.

• Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience:

• 3+ year(s) in a retail sales position.

• 3+ year(s) in customer service roles, preferred but not required.

• 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.

Skills/Abilities:

• Efficient time management skills

• Ability to multi-task and manage multiple projects at once

• Standing and walking for prolonged periods of time.

• Ability to lift and move 25lbs.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Strong communicator

• Team-player

• Self-starter

• Adaptive and resourceful

Personal Characteristics:

• Personable and welcoming

• Energetic

• Consistent positive energy