Client Alignment Representative

About Netsmart

At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Position Overview:

Our Client Alignment Representatives serve as trusted partners to our clients owning long-term relationships while identifying and delivering meaningful solutions that support their success. This role is perfect for someone who enjoys thinking strategically, building strong partnerships, and connecting solutions to real-world impact to drive growth and make a difference.

Responsibilities

• Accountable for attainment of annual sales quota for software licenses, maintenance, hosting, solutions and services
• Cultivate client executive relationships and business counterparts to ensure growth of the client relationships and software transformational opportunities
• Connect with clients remotely to establish alignment plan parameters, build and nurture the relationship and assist in identifying further opportunities
• Effectively communicate Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value and foster healthy client relationships
• Support collaboration across sales, professional services, hosting and operations teams to bring the right resources to the client alignment effort

Qualifications
Required

• Bachelor’s degree or equivalent experience
• Exceptional written and verbal communication skills
• Effective presentation skills, including presentations in a sales capacity.
• Strong interpersonal skills with outstanding relationship building skills.

Preferred

• Sales or account management experience
• Health care and/or technology services and solutions with emphasis on health and human services or post acute marketplace experience

Expectations

Up to 10% travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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