As a Senior Associate Client Consultant, you will be an integral part of the Canadian merchant services team which collaborates closely with SMB and Middle Market merchant coverage teams to lead product solutioning that meets our clients' payment acquiring product needs.
Job Responsibilities:
- Be the Go-To Expert: Become a trusted advisor on Chase's product solutions for Small and Mid-Market Businesses, staying ahead of client needs and industry trends.
- Solve Real Problems: Identify and recommend the best solutions for clients using both current and upcoming products. Present ideas clearly to audiences with different levels of technical knowledge.
- Analyze and Explain: Dive deep into system configurations, break down complex concepts, and offer practical recommendations that make a difference.
- Support Growth: Partner with Business Development and Relationship Management teams, providing technical expertise and product insights to help win new business and strengthen client relationships.
- Keep Us Prepared: Maintain and update internal and client facing product support tools in collaboration with our product, commercialization and marketing partners.
- Drive Improvement: Capture the voice of the customer to inform product development, lead ongoing process enhancements, and support knowledge transfers with field teams.
- Travel and Connect: Travel to meet clients and deliver solutions in person, with travel expected about 20% of the time.
- Showcase Innovation: Lead engaging presentations and product demos, highlighting Chase's cutting-edge technology, product suite, and integrated partner solutions.
Required qualifications, capabilities, and skills:
- 5+ years' experience in systems consulting, integration, business analysis, and acquiring payments product knowledge (required).
- Proven track record of working directly with clients and offering consultative solutions.
- Solid understanding of the merchant payments industry and technical know-how to analyze and recommend effective solutions.
- Ability to build strong relationships with clients, colleagues, and partners.
- Strong communication and presentation skills and ability to customize RFP responses
- Bilingual - English and French (an asset)
- Proactive and self-motivated, always ready to take on new challenges.
- Strong critical thinking skills to analyze situations and create effective solutions.
- Eager to learn and committed to continuous growth.
- Creative problem-solver who finds innovative ways to overcome obstacles.
- Confident and professional, with executive presence in every client and team interaction.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
