Client Enablement & Commercial Operations Manager - MedTech

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.

The role: Client Enablement & Commercial Operations Manager

Client Enablement & Commercial Operations is a senior, client‑facing role supporting MedTech consulting engagements through a combination of operational ownership and direct, partially billable contribution to client delivery. The role serves as a primary point of coordination between clients, consulting delivery teams, and internal commercial functions, ensuring accurate execution of contracts, pricing, and service delivery across active engagements.

In addition to leading day‑to‑day commercial and operational execution, this position supports client delivery through participation in billable engagement activities such as project onboarding, client meetings, service reviews, and other contracted support aligned to consulting engagements.
The role spans the full client lifecycle—from late‑stage sales support through project execution and post‑sale enablement—helping ensure strong alignment between commercial commitments and delivered services.

Key Responsibilities

• Client‑Facing Delivery & Billable Support
• Serve as a client‑facing operational partner on active MedTech consulting engagements, supporting onboarding, kickoff, execution, and ongoing service delivery
• Participate in client meetings, service reviews, and working sessions, contributing billable support aligned to contracted engagement activities
• Support delivery teams in ensuring consulting services are delivered on time, within scope, and in alignment with client expectations
• Provide post‑sale engagement support to promote client satisfaction, retention, and follow‑on opportunities
• Commercial Operations & Deal Execution
• Support opportunity setup, pricing configuration, approvals, and commercial documentation tied to client engagements
• Ensure contract specifications, pricing structures, and service scope are accurately reflected and executed throughout delivery
• Maintain accurate Salesforce (SFDC) and professional services automation (PSA) records, including contracts, scope, timelines, and revenue allocation
• Support forecasting inputs, revenue tracking, and performance metrics associated with client‑delivered consulting work
• Assist with complex opportunity structures, including multi‑country and multi‑solution engagements
• Client Enablement & Cross‑Functional Coordination
• Act as a liaison between clients, consulting delivery teams, finance, legal, and contracting to resolve commercial or operational issues
• Coordinate system, data, and vendor access required to initiate and deliver consulting engagements in line with contract terms
• Partner with internal teams to ensure billing, invoicing, and service activation align with contractual requirements and client expectations
• Service Quality & Continuous Improvement
• Monitor execution against contracted deliverables and proactively flag risks to client satisfaction or revenue realization
• Identify process gaps impacting engagement delivery and partner with stakeholders to drive improvements
• Contribute to best practices that strengthen the client experience while maintaining commercial and operational discipline

Our Ideal Candidate Will Have

• Degree in business administration or similar
• 3–5 years of relevant experience in client services, consulting operations, commercial operations, or professional services support
• Exp of working for a Global Business unit
• Experience with working with and analysing financial data and revenue forecasting
• Advanced user of MS Office
• Proficient in use of salesforce.com & SAP - mandatory
• Ability to juggle multiple tasks and projects

Applicants must have the right to work in this country as this role is not open to visa sponsorship. Please submit your cv in English!

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.