Client Executive, Institutional Trust
Northern Trust
Toronto, Canada
Contract
Competitive
HybridExecutive
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Overview
The Client Executive owns and grows a portfolio of multinational clients, with full responsibility for retention, relationship expansion, and client satisfaction across Northern Trust. This role delivers tailored,advice drivensolutions whileidentifyingopportunities to deepen relationships and drive growth.
In this role, you will strategically manage institutional asset servicing clients, focusing on client satisfaction, retention, and revenue growth while proactively mitigating risk for both the client and the organization. You will work closely with product partners to deliver innovative solutions tailored to each client, drawing on capabilities across Northern Trust Asset Management, Northern Trust Securities, and Front Office Solutions.
You will act as a trusted advisor,anticipatingclient needs and connecting the right resources to deliver results.
Key Responsibilities
Manage a portfolio of complex master trust, custody, and asset servicing clients
Own and execute client relationship strategies focused on retention, growth, andlong termvalue
Identifyopportunities to expand services by aligning client needs with firm capabilities
Build andmaintainstrong relationships with clients and their advisors through proactive engagement
Deliver insights on industry trends, regulatory developments, and evolving client needs
Partner with internal teams to design and deliver tailored solutions
Lead relationship reviews, track progress against goals, and adjust strategies as needed
Own client profitability, including pricing and overall contribution
Understand the competitive landscape and position Northern Trust effectively
Support new business development and prospecting efforts within the market
Escalate and resolve client issues to ensure a consistent client experience
Engage senior leadership as needed to support strategic relationships
Experience and Skills
10 to 15 years of experience in relationship management, client servicing, and business development within financial services
Experience across asset servicing, custody, trust, and investment products
Understanding of banking, credit, and treasury services
Proven ability to manage complex client relationships and drive growth
Strong commercial mindset with experience managing profitability
Excellent communication, influencing, and relationship management skills
Ability to lead client discussions, negotiate, and close opportunities
Strong organizational skills with the ability to coordinate across teams
Knowledge
Understanding of asset servicing, trust, and investment solutions
Knowledge of industry trends, regulatory environment, and client challenges
Familiarity with Northern Trust capabilities across Asset Management, Securities, and Front Office Solutions
Awareness of market dynamics and competitive landscape
#LI-MG1
#Hybrid
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.