ABOUT SOTHEBY'S

Established in 1744, Sothebys promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sothebys and Concierge. Sothebys Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sothebys new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

JOB DESCRIPTION

ROLE: Client Experience Coordinator

ABOUT SOTHEBYS

Established in 1744, Sothebys is the worlds premier destination for art and luxury. Sothebys promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sothebys believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

THE ROLE

To manage exceptional post sale client service for a portfolio of sale(s): to oversee and to provide ownership for all post sale activities from the auction through to payment and shipping or collection on behalf of all internal and external clients.

RESPONSIBILITIES

Assist Buyers and Sellers through the Post-Sale process
Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
Issue timely and accurate client communications
Coordinate client shipments/ post sale functions, including obtaining shipping quotes, arranging deliveries, property collection appointments, ensuring seamless coordination throughout post sale process
Ensure financial transactions comply with corporate governance
Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
Facilitate temporary releases of purchases for 3^rd party services
Manage property releases for non-sale inventory
Participate in project work as requested by Head of Department

IDEAL EXPERIENCE & COMPETENCIES

Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
Calm demeanor, especially under pressure
Good numeracy skills. Experience with basic bookkeeping is an advantage
Well presented with a friendly, enthusiastic and welcoming disposition
Exceptional oral and written communication skills
Logical and practical thinking, with excellent resourcefulness and problem-solving skills
Strong organizational skills and follow through
Highest standard of confidentiality, discretion and work ethic
Ability to work both independently and on a team
Multi-lingual skills a plus
Prior experience with SAP is desirable

This is a Hybrid Role, with 3-4 days a week in office.

The proposed budget for this position is $50,000 - $54,000 plus OT. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

The Company is an equal opportunity employer. All employment decisions and personnel actions at the Company are administered without regard to race, color, religion, sex, sexual orientation, marital status, creed, national origin, age, disability, genetic predisposition, natural hair or hairstyle, reproductive health, partnership status, sexual orientation or alienage or citizenship status, transgender status, domestic violence victim status, military or veteran status, or status in any group protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.

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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

Client Experience Coordinator

Sotheby's

Job Description