Client Facing Technical Support Representative

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Client-Facing Technical Support Representative, you will foster strong client relationships, ensuring a consistently outstanding experience. Acting as a knowledgeable representative of CIO Technical Operations, you’ll demonstrate a deep understanding of its services across both the CIO and Kyndryl organizations. You’ll also coordinate seamlessly between on-site and remote technical teams to ensure smooth collaboration and integration across all support functions.

Your natural enthusiasm, proactive mindset, and strong customer-facing skills will help build trust and rapport with stakeholders. You’ll lead technical discussions, mentor teams, and promote a culture of self-learning and continuous improvement.

This is a global role, offering the opportunity to collaborate with professional engineers worldwide to deliver a consistent and positive experience for all Kyndryl employees.

Responsibilities

• Manage and co-ordinate with multiple Kyndryl stakeholders and cross functional teams

• Constantly deliver with excellence with key focus on the white glove client experience

• Provide hands-on support for: Service management (incident, request, and problem resolution), Asset lifecycle management (allocation, De-allocation, tracking, deployment, decommissioning), Printer and peripheral support, Audio/Video systems (meeting rooms, events, executive briefings)

• Develop and recommend approaches to address current problems and issues.

• Work with senior management/support teams to identify and resolve technical problems as they arise.

• Anticipate future problems and issues and communicate effective mitigation plans.

• Ability to translate technical issues into action, and experience issues into a client understandable language

• Become a go-to technical expert for Kyndryl’s.

• Build CIO support relationships to encompass secondary support to enhance your support options

• Keep yourself updated with new technologies and offerings from CIO for Kyndryls

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

• Graduate / Diploma in Electronics or Computer Science

• IT certification viz. Microsoft Azure Fundamental /RHCE/ CCNA/ ITIL is a plus

• Proficiency in spoken & written English and Portuguese

• Spanish language is a plus

• Strong customer facing/handling skills with a positive & servant leadership service attitude in all communication(s).

• Asset Management Expertise: Demonstrated proficiency in asset tagging, verification, and inventory management.

• Technical Aptitude: Deep familiarity with the installation, configuration, and troubleshooting of a wide range of hardware and software (macOS and Windows)

• Analytical Skills: Strong ability to analyze system data, audit findings, and usage trends, converting them into actionable insights

• Availability to work 100% on-site in Hortolândia/SP or São Paulo/SP

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.