Client Onboarding Analyst with Arabic and French

The Account Service Unit in Warsaw supports Account Opening and Maintenance processes for the TTS client base across EMEA region.

The successful candidate will join the Account Service Unit EMEA hub team, based in Warsaw servicing Client in French and Arabic speaking countries across North Africa and Sub-Sahara Africa.

Responsibilities:

• Support at minimum Standard and Medium intensity client base on all account opening and account maintenance needs

• Support the pre-implementation process, attend kick off meetings, assist in deal structuring

• Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirements.

• Review and execute all account maintenance requests as received from clients

• Attend regular conference calls with customers to provide updates on the account opening status guidance for the completion of documentation as required

• Liaison with the Clients Sales Management / Relationship community across EMEA as well as other regional hubs

• Updating of documentation and processing status in the inventory database as per clearly defined processes

• Provide information and provide solutions to customers as the first / dedicated point of contact

• Ensuring that all queries are responded to within SLA timeframes

• Building relationships around the EMEA branch network, initiating changes as deemed appropriate to improve cycle times / improve the client experience

• Drive consistently high levels of client satisfaction

• Active engagement in process changes & migrations with assigned coordination responsibilities

Requirements:

• Fluent in French

• Arabic as a plus

• A minimum of 4 years banking experience

• Customer communication experience (internal/external)

• Experience in coordinating projects in banking operations involving large number of stakeholders preferable

• Ability to work with partners on senior level

• Experience of working in a process driven, documentation or legal environment

• Proven ability to establish and maintain business partnerships and client relationships.

• Highly organized

• Ability work in the fast pace environment

• Prior client on-boarding experience preferable

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Click here to review the Remuneration Regulations extract.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.