As an Associate in the EMEA Global Client Service+ (GCS+) team, you will be responsible for delivering exceptional client experiences by handling a diverse portfolio of complex client projects across the Global Corporate Bank and Commercial Bank lines of business. You will collaborate with various partner groups, including Implementations, Sales, Product, Client Service, Operations, and Technology, to ensure seamless integration and proactive identification of potential pain points ahead of go-live. Your expertise will contribute to process improvements and the successful execution of client transactions.
Job responsibilities:
- Deliver projects for multiple clients simultaneously, ensuring seamless integration into the Payments organization and specializing in the management of highly complex deals and bespoke solutions.
- Deliver the deal expectations through every stage of the Global Client Service+ project lifecycle, ensuring metrics-based success and independent escalation handling.
- Identify and escalate issues that could impact client deliverables or satisfaction, owning the resolution of client-impacting issues and implementing framework improvements.
- Build and maintain strong relationships with Sales, Product, Client Service, Implementations, Operations, and Technology partners, acting as a trusted advisor and influencing decision-making.
- Lead process improvements, delivering balanced solutions that consider client requirements and the broader goals of the firm, while advocating for a knowledge-sharing and learning environment.
- Promote and adhere to a robust risk and control environment, ensuring compliance with organizational standards.
